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Senior People Experience Data & Operations Analyst

Gentrack Ltd (Global)
London
The Company

Gentrack is a publicly listed software company and provides leading utilities across the world with innovative solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~

  • Respect for the planet;
  • Respect for our customers
  • Respect for each other

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.

The Opportunity

As the People Experience Senior Data & Operations Analyst, you will be responsible for ensuring our people experience initiatives are measured effectively, run smoothly, and contribute to our Gentrack culture.

You are empowered to implement creative commercial data driven solutions, following industry best practice. You will work with the rest of the global People Experience function that has teams located in Gentrack’s centres in UK, New Zealand, Australia, and India.

This role will evolve as AI and broader data systems are evolving, you will directly assist the CPO on the global reporting requirements, partnering with specialists and leads in the team to develop the quality of these reports.

This is a key role – we are an insight led organisation and are looking to harness the power of all our people insights to connect and integrate all our approaches as part of our people strategy.

The Specifics

Reporting directly to the Chief People Officer (CPO), you will be responsible for diagnosing and creating in partnership with the team, the highest quality of data led outputs possible. The role is an end-to-end role, – we are a hands-on team, and a team player attitude as well as technical excellence will see you succeed.

You will have the full support of a world class PX team to deliver and whilst no day is the same, we would expect you to provide expertise in the following~

Senior Data & Operations Analyst

  • Partner with the CPO, the Director of ESG and the PX Senior leadership team to provide key people and sustainability reporting and analytics and streamline PX systems management & requests from the business around PX Data/systems and insights.
  • Provide monthly reporting insights and key metrics for Board and Executive meetings, partnering with the PX team to diagnose key insights for reports as well as the management of the PX systems, driving consistency in processes, systems & support provided by the global PX Coordinators.
  • Manage and grow our metrics and insights – to move the organisation to integrated metrics that are performance leading and lagging for MBRs, QBRS and to inform change.
  • Coaching PX Coordinators globally in leading and closing the analytics and operational needs to manage and optimise PX data.
  • Creation of toolkits and frameworks to continually coach, develop and optimise the PX reporting operations.
  • Generate reports and dashboards~ Present insights to HR teams and leadership to inform decision-making.
  • Support compliance efforts~ Ensure HR practices align with employment laws and company policies.
  • Form strong, collaborative relationships across the business, particularly with the wider Global People Experience function.
  • In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

Some things that Gentrack are looking for are below - but you don’t need to be a guru at all of them – we look forward to coaching you to grow in these areas~

  • Substantial experience in HR data analytics, agnostic of industry.
  • Excellent analytical and process improvement skills
  • Advanced excel and automation skills.
  • Experience of using data analytics tools and dashboards e.g. PowerBI
  • Organised, creative, efficient and effective and great at problem solving.
  • Desire to take ownership and lead on key projects engaging key stakeholders throughout.
  • You’re creative with new ideas - not applying the same list of rules that everyone else has been using for years - then you can action these ideas into tangible programmes and drive them into the business
  • You’re highly collaborative and adaptable – no day is truly the same when you are operating in a high growth business.
  • Culture matters deeply to you, and you are passionate about building and maintaining culture throughout change.
  • You are a highly organised to ensure effective change.
  • You love data and combine it with your experience and intuition to solve problems.
  • You’re an excellent communicator and can adjust your style so that you’re as relatable to team members as you are respected when engaging with senior customer stakeholders.

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion and keen to join the mission, you will fit right in.

Posted 2025-09-07

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