Returns Assistant (Monday to Friday - AM shift)

We have a great opportunity for a Returns Assistant to join Team OB in our Warehouse here in Chessington.

This role is 35 hours a week, with a shift Pattern of Monday to Friday 6:45am-2:45pm

As a Return’s Assistant at OB you will be responsible for processing stock that has been returned from the stores and from customer orders through the website. You will have the responsibility of redistributing these items to the appropriate locations back into the warehouse or to our stores. In this role you will be communicating and collaborating with several departments across the business, particularly the Customer Services and Quality Control teams to ensure a smooth returns operation.

More about the role …

OB Returns Assistants will:

• Receive returned stock from website and store returns via courier service and Royal Mail, ensuring accuracy

• Complete all associated paperwork and system updates to ensure the stock has been processed accurately

• Work with the Customer Service team to ensure that all paperwork produced from the fulfilment returns process is accurate for refund purposes and within agreed SLAs

• Work to agreed KPIs to ensure productivity targets in all return’s tasks are achieved

• Complete the quality control procedure for damaged stock to ensure that all resalable items are accurately moved back to pick locations and damaged items are left for further processing

• Work with the Finance team to ensure that all stock moved is accurate using agreed audit trails and reporting tools, to reduce the value of stock loss

• Escalate any manufacturing issues and replacement packaging requests to suppliers

• Support the Picking and Packing team during peak and be trained in their relevant roles

• Adhere to all health and safety regulations within the warehouse

Bonas Benefits:

• Generous employee discount off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Free access to our onsite gym
• Cycle to work scheme
• Refer a Friend incentive
• Quarterly free lunch
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support throughout Looop eLearning platform

What we look for:

• Be comfortable working with handheld scanners and in house warehouse systems

• Experience using Excel would be beneficial

• Ability to multi task and work under pressure and to set KPIs

• Good communication skills, written and verbal

• Experience working in a team environment as well as being able to work on your own initiative

• Focus on diligence and accuracy

• Happy to work on different shift rotas

• Ability to perform the same task on a daily basis while striving to maintain a high standard at all times

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

We also expect everyone at OB to value and look out for each other by always being considerate and mindful in everything they do.

To read more about our commitments, head over to the EDI page on our website: