Guest Services Agent

Job Description

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.

Duties and responsibilities related to the Guest Services Agent role

• Answer incoming calls promptly and courteously.

• Direct calls to the appropriate department or individual.

• Manage switchboard console and other telecommunication devices effectively.

• Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.

• Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.

About you

Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.

Benefits of the Guest Services Agent role include 

• 12 complimentary nights a year across Hyatt Hotels worldwide 

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 

• Uniform provided and laundered complimentary 

• Headspace membership and access to our Employee Assistance Programme 

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

Next Steps : Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!