E-Commerce Manager

Jaded London is looking for an E-Commerce Manager to join the team in Queen's Park, London.

Reporting to the Head of E-Commerce, the E-Commerce Manager will own and manage the day-to-day trading of the Jaded London website, constantly looking for ways to optimise our current strategy and devise new and cutting-edge initiatives to keep Jaded ahead of the curve.

With an understanding of our brand and our customers, the E-Commerce Manager will work alongside the wider E-Commerce team, improving all E-Commerce KPIs and keeping Jaded on our hyper-growth trajectory, constantly thinking about user experience and keeping it best in class.

What you will be doing:

• Own the net revenue, average order size, value, and conversion rate for the Jaded website
• Own all visual merchandising of your stores from products to signposting and engaging content that makes a sale today
• Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs
• Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded famous with our partners at being the best at eCommerce.
• Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives
• Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded campaign calendar
• Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity;
• Hire, lead and coach a leading-edge team to help execute against goals
• Provide expertise on current eCommerce industry best practice, with CRO focus
• Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc.
• Positively impact and influence internal stakeholders and external partners
• Effectively communicate and collaborate with company stakeholders
• Think like a customer, all the time, every day.

Requirements:

• At least 3 years' experience using Shopify Plus and comfortable with editing liquid code.
• At least 3 years' experience managing/leading digital retail / ecommerce; a ‘natural shopkeeper’
• Fixated on delivering your promise to the customer.
• Great knowledge/experience with Analytical / CRO tools like Google Analytics, HotJar, etc.
• Good knowledge/experience of demand creation using paid media (with Social in particular)
• Great knowledge of common 3rd party applications, e.g. Ometria, Global-E, Nosto, etc.
• A rock-solid analytical background with experience pulling data from platforms such as Fospha & GA4.
• Great understanding of retail, ecommerce and marketing businesses.
• You’re a ‘natural retailer’; obsessed with delivering your promise to customers.
• CRO methodology at the heart of everything you do.
• A proven track record as a commercial individual who understands brand and customer (shopper)
• Intellectual and emotional intelligence in balanced/equal measure.
• Understand how to maximise output in conversion activity where a mix of skill/talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
• Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence.
• Independent and self-directed but able to work and lead a team of creative individuals.
• Superior analytical skills to track and manage performance.
• Excellent interpersonal skills and the ability to persuasively sell ideas.
• A quick learner who can process lots of information and prioritise action.
• Effectively navigate and collaborate cross-functionally.
• An outcomes-focused manager, with strong team orientation.

What’s in it for me?

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements - 1 day per week WFH
• Pension Scheme (3% Jaded, 4% You)
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts, e.g. cafés, fitness, beauty, etc.
• North-West London office location is directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events, e.g. payday socials.

What does Jaded stand for?

Our employees play an integral part in Jaded London achieving its vision; to be at the forefront of culture, collaborating with makers and creators to inspire the world.

All Jaded employees uphold 3 key principles, or Company values, that drive the business, employee experience, and relationship with our customers: seek inspiration, always improve and build community.

Jaded London is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We work together to ensure our environment remains one where difference is not only respected but encouraged and celebrated, and people can bring their authentic, unique selves to work. We are proud to be an equal opportunities employer.

Join us on our exciting journey, we have ambitious growth plans and finding the right people for the right roles is key to unlocking our success!