Repairs Scheduling Team Leader

Repairs Scheduling Team Leader

London Bridge

Up to £38,000 per annum

Internally, this role is known as Scheduling and Delivery Team Leader

Hyde is looking to recruit a Repairs Scheduling Team Leader.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Repairs Scheduling Team Leader at Hyde, you will be working within our Property Services team, overseeing the Property Maintenance Scheduling Team to deliver an efficient, high-performing scheduling function that supports excellent customer service and operational delivery.

Responsibilities

• Lead, coach and develop the Property Maintenance Scheduling Team to ensure service excellence
• Manage operative workloads to meet KPI targets and maximise productivity, efficiency, and commercial performance
• Oversee the daily scheduling and reallocation of works across repairs and maintenance operatives
• Monitor WIP (Work in Progress), using data and reports to identify trends and drive performance improvements
• Collaborate closely with Trade Supervisors, Customer Operations, and other stakeholders to deliver a seamless service
• Promote a culture of continuous improvement through effective leadership, system use, and data insights

Skills and Experience Required

• Proven experience in managing a scheduling function, ideally within property maintenance or repairs
• Strong understanding of housing repairs and maintenance – this is essential
• Demonstrated leadership and team development experience
• Knowledge of scheduling systems and reporting tools
• Experience working to KPIs and driving service improvements
• TMC knowledge desirable

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.