Senior Specialist, Issuing Operations

Company Description

We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Checkout.com is seeking a talented Senior Specialist to join the adventure and support the business’s growing Issuing Operations team based in London.

As a Senior Specialist, you will be the primary engine behind our client launches. You will work closely with clients to define their requirements while coordinating with internal stakeholders to bring card programs to life. You will manage the end-to-end onboarding journey from pre-sales scoping to technical implementation and the final handover to business-as-usual teams.

What you will be doing:

• End-to-End Implementation: Manage the day-to-day onboarding activities for new Issuing clients, ensuring all technical and operational milestones are met.

• External Project Contribution: Act as an operational stakeholder on projects with Card Schemes (Visa/Mastercard) and third-party suppliers (Bureaus, Wallets). You will represent Checkout.com in external workstreams to ensure our technical setup aligns with scheme mandates and partner capabilities.

• Stakeholder Coordination: Act as the central "hub" between Sales, Finance, Risk, Legal, and Engineering to ensure a seamless flow of information.

• Client Relationship Management: Serve as a point of contact for customers during the implementation phase, translating complex requirements into actionable project plans.

• Process Refinement: Identify bottlenecks in the onboarding journey and build enhanced workflows to improve delivery speed and efficiency.

• Operational Readiness: Ensure all internal teams (Operations and Support) are fully briefed and prepared for the client "go-live."

• Operational Rigor: Manage the essential background administration and detailed tasks from documentation and system configuration to data entry, ensuring every project is built on a solid, compliant foundation.

About You:

• Experience: 3+ years of experience in payments, with a focus on project delivery, product delivery, scheme management, technical onboarding, or issuing operations.

• Scheme & Supplier Knowledge: Proven track record of contributing to projects involving card schemes or third party fintech suppliers. You understand the nuances of scheme rules and the requirements for digital wallet integration.

• Delivery Focused: You have a proven track record of managing customer facing projects and know how to navigate internal and external dependencies to meet deadlines.

• Problem Solver: You approach challenges with a qualitative mindset, looking for the most efficient solution rather than the easiest one.

• Communication: Strong interpersonal and written skills; you can explain technical concepts to non-technical stakeholders and external partners clearly.

• High-Volume Execution: Exceptional ability to balance multiple competing priorities simultaneously; you thrive in a fast-paced environment where rapid context-switching is the norm.

• Process Discipline: You understand that success is in the details; you are comfortable owning the administrative "grunt work" required to ensure a project is technically sound and ready for launch.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com , follow us on LinkedIn and Instagram