Front Desk Supervisor

The role:

AIRE is looking for a Front Desk Supervisor to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible to support the Front Desk Manager by coordinating all the reception activities as well as helping to assist and supervise the team.

Key responsibilities:

• Support the development of Front Desk protocols in accordance with the current AIRE Protocols.

• You will help us to recruit, train and coordinate the front desk team; as well as support the management of the schedule and workload.

• We give high importance to our customer experience so you will solve customer needs and complaints, working closely with the Marketing and Call Centre departments.

• You will assist the Front Desk Manager in the creation of sales opportunities and promoting, upselling, as well as keep tracking of all the front desk stock and order the material need it.

Who you are:

• You have at least 2 years' prior experience in a similar position.

• You are Fluent in English.

• You have great communication skills and are completely customer-oriented and with noticeable commercial expertise.

• You can multitask.

• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays

Shift patterns:

• Shifts are organised on a rotating schedule and are planned at least two weeks ahead.

• Operating hours start at 7:00 AM and end at 11:30 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.

Why you should join us:

• Permanent contract and 40 working hours.

• Salary: Your salary will be £30,000 whilst on probation. Upon successful completion of your 6-month probation, your salary will increase to £32,640.

• Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays. In addition, you can earn tips.

• Career progression: Explore career progression opportunities within our team.

• Discounts : Benefit from 30% off our AIRE experiences worldwide.

• Complimentary gym access.

• Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.

• Enhanced maternity and paternity pay and time off.

• Birthday gift: Enjoy an AIRE experience on your birthday!

• Employee of the month benefits.

• Canteen perks : Access to coffee and fruits at our canteen.

• Referral program: Get rewarded for referring potential colleagues.

• Pension contribution: AIRE will contribute to your pension scheme.

• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

• Extra days holiday based on years of service.

About us:

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.

At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.

The London venue:

You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.