Customer Experience - Senior Project Manager (1 year FTC)

Job Description

A Senior Project Manager in Ipsos has the opportunity to strategically shape and make their mark on some of our largest and most important accounts.
This Senior Project Manager role is crucial to the success of a number of platform-based accounts within Ipsos CX. You will work closely with clients and multiple stakeholders across various markets, directly impacting client satisfaction and the overall success of experience programs.

This role is offered on a 1 year fixed term contract initially and your expertise in project management and the Medallia platform will ensure efficient project execution and contribute to the growth of the CX team. This role offers the opportunity to improve client understanding of their customers, measure performance, and enable them to deliver exceptional customer experiences.

Day to day

These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:

Your daily responsibilities will include overseeing the execution of customer experience programs on the Medallia platform. This involves managing the day-to-day project delivery, including:

• Managing change requests from planning to delivery on the Medallia platform, acting as the main client contact throughout the process.
• Providing platform expertise and making project recommendations based on best practices.
• Proactively identifying and addressing potential challenges that could impact project success.
• Ensuring projects are delivered to specification, on time, within budget, and to the highest quality standards.
• Prioritising tasks effectively to meet deadlines and business requirements.
• Applying and guiding others in project management best practices and techniques.
• Contributing to business growth by preparing cost estimates and ensuring profitable project delivery.
• Maintaining consistent client satisfaction and representing Ipsos professionally and ethically.

About You

Essential criteria

These are the areas of knowledge and expertise that matter most for this role.

• You have proven quantitative project management experience at a Senior Project Manager level.
• You have demonstrated that you are eager to learn and have a strong desire to develop a career in project management.
• You should be technically minded and have experience in quantitative project management at a senior level. While customer experience (CX) experience is desirable, it's not essential.
• Experience working with or delivering platform-based experience programs, particularly using Medallia, would be a significant advantage.
• A background in client-facing, full-service, end-to-end project management roles is essential.
• We are looking for someone with a proactive approach to expanding their knowledge and driving continuous improvement.
• Strong client management skills, with the ability to add value to client meetings and provide practical guidance on project implementation.
• Excellent communication skills, both written and verbal, with the ability to adapt your style and deliver complex information clearly and confidently.
• Exceptional organisational skills, including the ability to manage multiple tasks simultaneously and meet deadlines under pressure.
• Strong financial acumen, including experience managing budgets and ensuring project profitability.
• You have a strong understanding of how AI and machine learning are being used in market research to enhance data analysis, automate tasks, and generate insights.

Desirable criteria

• Customer Experience (CX) experience is desirable, it's not essential.
• You are proficient in using all Microsoft Office applications.

Behaviours:

• Analytical thinking
• A positive, can-do attitude with a solution-focused approach to challenges.
• A strong team player who is passionate about improving processes and challenging the status quo.
• A proactive and enthusiastic approach to work and a commitment to continuous improvement.
• Resilience, flexibility and agility
• Leadership and social influence
• Creative thinking
• Motivation and self-awareness
• Technological literacy
• Empathy and active listening
• Curiosity and lifelong learning
• Talent management
• Service orientation and customer service
• Additionally, please refer to Our Values for further information regarding the behavioural values that you will embody.

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About the Team

At Ipsos, we collaborate with the world's leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that's backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology, it's always all about people