AV Support Engineer, International

What you can expect

We are looking for a technically skilled and service-oriented AV Support Engineer to deliver high-quality audiovisual support across our EMEA region. This full time onsite role in our London office and Executive Briefing Centre with additional responsibility for providing remote support to our other EMEA locations.

The AV Support Engineer will ensure the smooth operation of AV systems, support day-to-day meetings and events, and play a key role in training and documentation efforts.

About the Team

We are a leading company in the EMEA region, committed to delivering high-quality audiovisual support and enhancing communication experiences.

Responsibilities

• Providing AV support and assistance to Zoomies during meetings or presentations, and Collaborating with Workplace coordinators to provide support for company events, conferences, and meetings.
• Completing daily equipment room checks for workplace and experience centers.
• Conducting regular maintenance and troubleshooting of AV equipment for functionality and reliability.
• Responding to and resolving AV Support tickets promptly and efficiently.
• Collaborating with Workplace coordinators to provide support for company events, conferences, and meetings.
• Maintaining an asset tracking program of all AV hardware.
• Providing service and support including technical troubleshooting and operational issues relating to our Zoom Rooms.
• Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner.

What we're looking for

• Demonstrate a deep understanding of technical expertise in AV support cultivated through extensive experience.
• Be experienced with Zoom Rooms.
• Have hands-on experience with AV hardware, including cameras, microphones, speakers, and control systems.
• Possess knowledge of AV signal flow, cabling standards, and troubleshooting methodologies.
• Be familiar with AV networking, including IP-based AV systems and basic network troubleshooting.
• Demonstrate excellent problem-solving skills and ability to work under pressure during live events or critical meetings.
• Have a customer service mindset with excellent communication and interpersonal skills.
• Possess experience with asset management tools and equipment tracking

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.