Technical Events Manager

About us

Boxbar Tech is a startup providing the world's first automated self-service drinks solution serving a full menu, reshaping the landscape of bars at events, venues, and within the hospitality sector globally. We're on a mission to redefine bar service with our unique fully automated dispensing technology, capable of serving two drinks in under 30 seconds, spanning a comprehensive drinks menu from beers, ciders, and spirits & mixers to wine and cocktails.

For events & venues grappling with unprecedented cost increases and operational inefficiencies, the prolonged wait times for customers not only erode profits but also contribute to overall inefficiencies.

Our overarching objective for customers is to revolutionise the traditional experience of waiting at lengthy bar queues, eliminating the inconvenience of missing out on the action and quality time with friends and family while getting a drink.

We currently work with some of the best in live events and hospitality including Peppermint, Live Nation, Parklife, West Ham United, Dreamland Margate, London Stadium, Levy, The Warehouse Project, Luna Springs, Delaware North, Birmingham City FC and many more.

Job Summary

Technical Events Manager

This role is nationwide and you may be expected to travel internationally if needed.

We will always try to deploy you geographically to where you live. The role itself consists of client liaison prior to events, setting up the equipment, being onsite during events, training & supporting venue staff and completing event reports post event.

The role is for temporary evening and weekend work, with scope for it to develop into a full time position as the business continues to grow.

Responsibilities

• Proactive approach to understanding the event requirements
• Liaise with clients prior to event to confirm details
• Being on site to assist with delivery of machines
• Set up machines for events
• Training of venue staff on functionality of machines
• Maintaining functionality of machines changing parts when required
• Assisting with customer service
• Keeping the Boxbar areas clean and tidy throughout the events
• Representing the company to the highest standards
• Breaking down of equipment post event
• Full cleandown of Boxbar allocated areas
• Supporting with loading and unloading of equipment pre and post event
• You may be required to support other departments within the company when needed
• Support in the warehouse to prepare machines before and after events
• Help develop and improve training documents
• Complete event reports to help assist with meetings post event, where we can make improvements in the future and to build a database for repeat events.
• Liaising and feeding back to other departments such as marketing on events
• Scoping projects may be required ahead of time
• Training, liaising and booking contract staff
• Any associated calls and meetings ahead of events
• Reporting to Boxbar management and clients post event
• Organise relevant accreditation for events
• Feeding into the overall programmes and calendars internally
• Support in the continuation of sales/upselling and client success

Behaviour and experience

• Hospitality background required
• Liaise with clients in a professional manner
• Strong communication skills
• Good understanding of tech
• Understanding of drinks dispense/cellar equipment would be a bonus
• Electrical knowledge would be a bonus
• Impeccable timing keeping
• Ability to work alone under pressure
• Ability to write detailed reports of event operations
• Willing to travel
• Flexible working pattern, days, nights, weekend, bank holidays
• Patience and attention to detail