Practice Support Executive - CTFS team

Practice Group / Department:

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The role

The Practice Support Executive, will provide comprehensive support to the Global Head of Financial Services and Global Director of Financial Services Knowledge, Innovation and Product as we well as supporting the wider Financial Services team, working with the PSEs in a one team delivery way. The delivery of high end legal services is becoming more complex and sophisticated. This is driven by new ways of structuring teams, the incorporation of new disciplines like legal project management and the use of new technology. This role will be in our London office, and you will be responsible for providing high value dedicated support to fee earners across the business. The role sits within the Practice Support Office, aimed at ensuring that our fee earners and clients receive the highest quality support and service delivery.

Key Responsibilities

Fee Earning Support

• Provide business and administrative support including managing complex diary requirements and tracking actions lists on an ongoing basis.
• Maintain calendars, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating needs.
• Coordinate complex travel itineraries involving multiple destinations per trip, often with short-notice changes or additions. Frequently arrange travel for multiple travellers on the same itinerary.
• Act as a liaison between Fee Earners and clients, facilitating smooth communication and prompt resolution of requests.
• Manage the set-up, co-ordinate and attend weekly meetings with Partner (including preparing agendas, taking minutes and following up on action points).
• Asses the priority of issues requiring the attention of the Global Head of Financial Services and either discuss with him or address them personally.
• Handle confidential information with integrity, discretion, and sensitivity.
• Organise social events for the team.
• Matter lifecycle responsibilities from start to finish.
• Work collaboratively with Marketing & Business Development, supporting with client events, managing mailing lists and updating trackers.
• Upload posts to LinkedIn and Passle.
• Take initiative in communicating progress by sending weekly status updates on scheduled meetings and outstanding tasks.
• Being part of the team, take an active role in the weekly PSE and wider team meetings (contributing and creating agendas, presenting during these meetings and taking minutes).
• Ability to work collaboratively and build strong relationships with colleagues outside of the team e.g. Billing, MBD, Travel, DocProd, PSAs, Resource Managers etc.
• Manage workload by seeking support from the Practice Support Administrators or Document Production Team and working closely with the PSE team.

Knowledge Support

• Circulating key documents to clients and maintaining mailing lists.
• Monitoring the Knowledge training budget.
• Manage the set-up, co-ordinate and attend weekly and bi-weekly meetings (taking minutes and following up on action points).

Key Skills and Experience

• Proven experience of supporting fee earners in secretarial/PSE positions in legal environments.
• Full comprehension of office management systems and procedures.
• Excellent knowledge of MS Office, particularly Excel, Word, and PowerPoint.
• Exemplary planning and time management skills.
• Ability to multitask and prioritise daily workload, and plan ahead.
• High level of verbal and written communications skills, and ability to deal with people at all levels within the organisation.
• Discretion and confidentiality.
• Solutions-oriented and client service focused.
• Self-starter, confident and not easily flustered.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here .

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .