Homeownership Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Homeownership Officer

Based at Blackwall, East London with a balance of home and office working

£37,951 - £39,948 per year

37.5 hours per week – Monday to Friday, 9:00am – 17:30pm

We are looking to recruit a Homeownership Officer to join the Homeownership team in East London. You will be responsible for delivering a responsive and customer focused homeownership management service. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service.

The role of Homeownership Officer will include:

• Delivering a high quality leasehold management service, aligned with relevant legislation, internal policies and good practice
• Managing leaseholder expectations regarding communal repairs and providing support, where appropriate, regarding other repairs issues
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Providing advice and responding to queries on all aspects of service charge budgets and accounts
• Working with a range of external agencies to resolve a range of issues affecting resident welfare including; domestic abuse, anti social behaviour and safeguarding
• Working closely with administrative colleagues to complete a range of tasks related to managing leasehold properties

Skills and experiences:

• Proven experience of undertaking a similar role
• An understanding of homeownership and leasehold management
• Previous experience in managing staff
• Prior experience of delivering high quality customer services
• Experience in complaint handling, will be pivotal in your pursuit to provide a positive experience to a diverse group of customers with enthusiasm and confidence
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel will be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• £37,951per annum (rising to £39,948 after 12 months service subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 June 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.