Customer Support Officer

At SUEZ, we act for what truly matters for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the side lines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.

About The Role

• You will be working at our Morden Office, Amenity Way, Morden, SM4 4AX.
• You will be working 40 hours per week, Monday - Friday, 08:30am - 5:00pm.
• You will be earning £26,611, up to 3% bonus and SUEZ benefits.

What will I be doing?

As the first point of contact for customers in your region, you’ll play a key role in delivering an excellent customer experience. Whether handling day‑to‑day enquiries or supporting wider service improvements, you’ll help ensure our customers feel supported, valued, and informed at every stage. This role offers genuine responsibility and is suitable for candidates at any career stage including recent graduates, people seeking an entry‑level opportunity, or those looking to develop their customer service and account management skills.

Your responsibilities will include:

• Managing administration throughout the customer lifecycle from creating contracts to completing end‑of‑contract tasks
• Handling customer invoice queries and resolving issues efficiently
• Promoting our services and supporting the retentions team with upselling and customer engagement campaigns
• Monitoring regional aged debt and working with customers on the “on‑stop” list to maintain positive relationships
• Liaising with key internal departments to support customer satisfaction, recognise risks, and identify opportunities for sustainable growth

This role is ideal for someone who enjoys building relationships, solving problems, and contributing to a service that supports our long‑term sustainability goals.

What are the requirements?

We welcome applications from people of all backgrounds, career stages, and communities including those currently underrepresented in the sector. If you require reasonable adjustments at any stage of the recruitment process, we will be happy to support you.

To succeed in this role, you’ll bring:

• Strong attention to detail and the ability to manage tasks accurately
• Confidence using Microsoft applications (e.g., Outlook, Excel, Word)
• Clear written and verbal communication skills
• A collaborative approach and the ability to work well with customers and colleagues
• Ideally, a full driving licence, as our site is not on a public transport route

Whether you’re a graduate looking to start your career, a professional seeking a new challenge, or someone returning to the workplace, we encourage you to apply. You’ll have the chance to grow your skills, make a meaningful impact, and contribute to a team committed to delivering great customer service.

Who we are

At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development — because when you thrive, we all succeed. ​

At SUEZ, respect is at the heart of everything we do — for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions. ​

At SUEZ, your work truly matters driving action and shaping a more resilient, sustainable future. ​

Meet your recruiter:

Over seven years ago, I began my journey at SUEZ as an apprentice eager to learn, grow, and make a meaningful impact. That experience not only shaped my career but also gave me a deep understanding of the value apprenticeships bring to both individuals and organisations. Today, I’m proud to lead apprenticeship recruitment at SUEZ, driving initiatives that attract and support new talent across both internal and external programmes. My role allows me to champion the same opportunities that launched my own career, helping others unlock their potential and build sustainable futures.​ With a passion for professional development and a strong belief in the power of hands-on learning, I’m committed to delivering apprenticeships as a key part of our workforce strategy ensuring we continue to grow, innovate, and lead within our industry. I’m committed to supporting candidates throughout every stage of the hiring process, ensuring they feel informed, valued, and empowered to present their best selves.