Patient Safety Advisor

Job overview

The Service Manager is responsible for the day-to-day operational management of the Respiratory, Rheumatology, Diabetes and Endocrinology services. The role works closely with clinical and operational teams to ensure services are safe, efficient and responsive, while delivering high standards of patient care.

Key responsibilities include managing performance against national and Trust targets, overseeing patient pathways and capacity, leading service improvement projects, managing administrative teams, monitoring budgets and supporting the delivery of financial and operational objectives.

The post also plays a key role in workforce management, governance, risk management and implementing service developments to improve patient experience and outcomes.

Main duties of the job

Provide day-to-day operational management of the Respiratory, Rheumatology, Diabetes and Endocrinology services.

Monitor and improve performance against national and Trust targets, including RTT, diagnostics and outpatient performance.

Manage patient pathways, clinic capacity and service demand to support timely access to care.

Lead service improvement projects to enhance patient experience, quality and efficiency.

Manage administrative teams, including recruitment, performance, training and staff wellbeing.

Monitor pay and non-pay budgets, support income generation and identify opportunities for cost improvements.

Work closely with clinical leads and multidisciplinary teams to ensure safe, effective and efficient service delivery.

Lead on complaints, governance, risk management and implementation of actions arising from incidents and audits.

Produce and analyse performance data to support operational decision-making and service planning.

Contribute to business planning, workforce planning and the development of business cases to support service improvements.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

The Service Manager is responsible for the operational management of the Respiratory, Rheumatology, Diabetes and Endocrinology services, working closely with clinical leads, nursing teams and senior managers to ensure safe, effective and high-quality patient care. The post holder is responsible for delivering key operational and performance objectives, including referral to treatment (RTT), diagnostic waiting times, outpatient performance and service productivity.

The role oversees patient pathways and capacity planning, ensuring services are responsive to demand and patients receive timely access to care. The post holder analyses performance data, develops action plans to address areas of underperformance and leads service improvement initiatives to enhance quality, efficiency and patient experience.

The Service Manager is responsible for managing administrative teams, including recruitment, performance management, workforce planning, staff development and ensuring compliance with Trust policies. They work closely with finance colleagues to monitor pay and non-pay budgets, support accurate income capture, identify cost improvement opportunities and ensure services operate within agreed financial resources.

The post also has responsibility for governance and risk management, leading on complaints, supporting incident investigations, implementing learning from audits and ensuring compliance with Trust policies and national standards. The role contributes to business planning, service development and change management, working collaboratively with multidisciplinary teams to deliver sustainable improvements across the services.

Person specification

Application and questions

Essential criteria

• Sound understanding of HR processes and experience of staff management.
• Experience of managing patient pathways
• Able to relate and communicate with staff from all levels and different professions

Desirable criteria

• Master’s Degree or equivalent

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.