Spa Operations Assistant

Are you passionate about movement, wellness, and operational excellence? Do you thrive in a luxury hospitality environment where both guest experience and behind-the-scenes organisation are key?

We are looking for a Spa Operations Assistant to support the day-to-day running of The Method, a new wellness experience in Notting Hill. This is a unique opportunity for someone who enjoys a hybrid role - delivering exceptional front-of-house service while also taking ownership of key wellness operations such as scheduling, client journey, stock management, and treatment coordination.

This role sits under the Operations Manager and plays a vital part in ensuring the spa runs smoothly, efficiently, and to the highest standards.

• Salary: £33-35,000

• Perks: Access to classes, facilities, treatments and more!

• Location: Notting Hill, London

• Working hours: 40 hours per week, on a shift basis, inclunding some weekends

The Responsibilities:

As the Spa Operations Assistant, you will balance guest-facing responsibilities with operational oversight, ensuring a seamless and elevated experience across all touchpoints.

• Deliver exceptional front-of-house service, welcoming guests and supporting with spa and studio bookings.

• Act as a key point of contact within the spa, ensuring smooth daily operations and a premium guest journey.

• Support the Operations Manager with rota planning, ensuring appropriate staffing levels across spa and wellness services.

• Manage stock levels for spa products, consumables, and retail, placing orders and maintaining supplier relationships.

• Coordinate treatment schedules and therapist availability to maximise efficiency and guest satisfaction.

• Maintain accurate records of bookings, stock, and operational processes using internal systems.

• Assist with onboarding and supporting spa team members to ensure consistency in service delivery.

• Work closely with fitness, marketing, and concierge teams to align on promotions, events, and wellness offerings.

• Monitor spa standards, ensuring cleanliness, presentation, and compliance with health and safety regulations.

• Support opening and closing procedures, ensuring the space is fully operational and secure.

The Person

We are looking for someone who combines strong organisational skills with a passion for hospitality and wellness.

• Warm, professional, and highly organised, with the ability to manage both guest interactions and operational tasks.

• Previous experience in a spa, wellness, or luxury hospitality environment is preferred.

• Strong understanding of spa operations, including scheduling, stock control, and service delivery.

• Proactive and detail-oriented, with the ability to anticipate needs and solve problems efficiently.

• Passionate about health, fitness, and wellbeing, with an appreciation for luxury service standards.

• Confident communicator, able to liaise effectively with guests, therapists, and senior management.

• Tech-savvy, comfortable using booking systems, (mindbody experience is preferred), spreadsheets, and operational tools.

• Able to multitask and thrive in a fast-paced, high-end environment.

• Flexible availability, including weekends and evenings, to meet the needs of the business.

Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.