Business Support PA

Careers at EE

Exciting Opportunity for a Business Support PA

Why this opportunity matters
As part of our evolving Consumer we’re looking for passionate, curious, and collaborative individuals to join our team. This role plays a critical part in helping us support our Directors within the Consumer function.

We’re investing in our people and platforms to accelerate how we deliver outstanding experiences for our customers – and this is your chance to be part of that journey.

Why this role matters
This role is essential in supporting the operational effectiveness of Directors within the Consumer function. As a Personal Assistant, you will provide high-quality administrative and coordination support, enabling the Directors to focus on strategic priorities. You will also play a key role in supporting team engagement, recognition, and communication activities across their respective areas.

What you’ll be doing

• Administrative Support: Manage diaries, schedule meetings, coordinate travel, and process expenses for up to three Directors
• Meeting Coordination: Organise internal and external meetings, prepare agendas, take minutes, and follow up on actions
• Team Engagement: Support Directors in planning and delivering team engagement activities, such as all-hands meetings, recognition events, and internal communications
• Recognition Management: Own and manage the “Just to Say” budget for the Directors’ areas, ensuring appropriate and timely allocation of recognition to team members
• Document Management: Assist in preparing presentations, reports, and briefing materials. Maintain accurate filing and documentation
• Communication: Act as a point of contact for internal and external stakeholders, ensuring timely and professional responses
• Collaboration: Work closely with the EA to ensure alignment and consistency in support across the unit. Also, work closely with the pan Consumer PA unit to ensure cover for Directors if their dedicated PA on annual leave, or out of the office
• Process Improvement: Identify and suggest improvements to administrative processes and team coordination

What we’re looking for

• Organisation: Strong time management and organisational skills with the ability to manage multiple priorities
• Communication: Clear and professional verbal and written communication skills
• Team Support: Experience supporting multiple stakeholders and coordinating team activities
• Recognition Coordination: Comfortable managing small budgets and ensuring meaningful recognition is delivered across teams
• Tech Savvy: Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint)
• Discretion: Maintains confidentiality and handles sensitive information with integrity
• Proactive: Takes initiative and anticipates needs, with a can-do attitude

What's in it for you?

• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Ready to apply?
If you’re curious, driven, and ready to help shape the future, we’d love to hear from you

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

..

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.