Client Services and Operations Assistant

Based in South Bermondsey, London, you’ll play a key part in delivering events that look great and do good.

This is a full-time position on a 6-month initial contract, supporting our operations and client services teams through the peak season by: answering the phone to our clients and crew, building client quotes, booking crew onto jobs, and supporting the Operations team with administration.

Salary: £28,808 p.a.

You can find more in-depth information about the role and contract details below.

(P.S. If you’re interested but would like to talk about the role or application process before applying, please call or email. We’re happy to arrange a confidential, informal chat. )

Who You Are

You’re a great communicator with a knack for building and maintaining strong relationships. You’re passionate about sustainability and social impact. You have customer service experience and want to help tackle homelessness by joining a business focused on doing precisely that. If this sounds like you, we're an exciting, ethical business and we want you to join us!

• An effective communicator in both formal and informal settings, and be able to tell which is appropriate
• Highly IT proficient – there are a couple of systems you’ll need to pick up: HubSpot, Microsoft Suite and our booking system, OnSinch
• Able to multi-task and manage priorities within a dynamic environment
• Detail orientated, able to complete repetitive admin tasks accurately and efficiently
• Responsive and flexible, with a positive work ethic

Your Desired Experience (but not required):

• Customer service experience in an office and phone-based role
• On-the-ground experience as event crew or similar
• HubSpot or other CRM experience

What you’ll be doing

This is a 6-month initial contract position supporting our operations and client services teams through the peak season. You’ll be answering the phone to our clients and crew, creating quotes for work, booking crew onto jobs, and supporting the Operations team with administration.

Client Services

• Supporting the Client Services team to answer calls from clients, respond to client queries by email, and add new jobs to the booking system
• As a first point of contact, you’ll be one of the voices of the Company, delivering our industry leading customer service
• Ensuring the team is converting enquiries into confirmed bookings, efficiently managing pipelines for the short, medium and long term
• Making sure Commercial team sign off is completed accurately and on time.
• Liaising with the accounts team to process refunds/adjustments quickly
• Liaising daily with the Operations Team to ensure our service is delivered in line with client expectations
• Seeing to it that client information is accurate and up to date across our platforms Onsinch and Hubspot
• Conducting site visits and taking part in client meetings, developing new and existing relationships
• Providing administration and other support for project-based and ongoing initiatives

Crew Operations

• Acting as a point of contact for crew calling into the office
• Compiling information about jobs and sending out to crew as required 
• Booking crew on to jobs and organising their onsite schedules over the phone 
• Coordinating changes, rebooking and rescheduling crew as necessary  
• Ensuring all crew have the most accurate and up-to-date information about each job 
• Problem solving, route planning, and otherwise assisting crew to get to site
• Working with senior crew and the duty managers to make sure that all incidents, lateness, grievances, and issues are recorded accurately and followed up promptly
• Coordinating vehicle movements, logistics and travel arrangements for crew 
• Gathering information and signing off crew work hours 

Operations Admin Support

• Maintaining filing systems and filling out reports 
• Ensuring daily, weekly and monthly deadlines are met
• Admin support for managers

Your Contract

This is a 6-month initial contract with a strong option to extend to permanent.
£28,808 annual salary.

Benefits include:

• Cycle to work scheme
• Auto-enrolment into Green pension scheme
• 28 days holiday + 5 days at Christmas (including statutory holidays)

Due to the nature of the role, this is an office-based position and we can't offer hybrid options - but we are open to talking about flexibility.

You r Hours

09:00 – 17:30 Monday to Friday (including breaks and lunch)

Who We Are

We are Connection Crew: a Social Enterprise providing teams of talented people to solve complex production challenges — from building epic stages to crewing iconic events and more – working across a range of sectors including events, construction and TV production.

19 years in the making, multiple awards won, and more than 20k events under our belt. Supporting our clients’ ESG ambitions, funding training and jobs for people facing social disadvantage, and tracking and reducing carbon along the way.

We’re a London Living Wage Employer, and all roles offer a competitive hourly rate in line with experience.

Our Culture and Environment

We’re a friendly lot, and we enjoy chatting, playing music, and having a laugh while we’re at work.

Our office is open plan with lots of natural light and plenty of plants. Wondering about lunch options? We’re way ahead of you! There’s a big kitchen in the middle of the office for anyone to use. We’ve been known to cook lunches for each other every once in a while, and sometimes we’ll make a group order from somewhere nearby! (We’ve been known to have the odd party in the office too!)

We have an annual awards ceremony for our crew, as well as lots of little socials throughout the year. There’s often a dog or two around too.

Our Mission

We're on a mission to provide opportunities for people affected by homelessness or facing barriers to work, to access training, mentoring and work in our crew. Ultimately, our goal is to help end homelessness and reduce inequality by supporting people to access work that works for them in the long run.

We believe that to do right for people, we need to do right by the planet. From mapping and reducing our carbon footprint and waste, embracing eco-friendly practices, to working with partners who share our commitment to sustainability, we’re committed to helping build a healthier planet for future generations.

The Location

Our address is: Units 1 & 2 , St James Mews, 276 St James Road, London SE1 5JX

Accessibility

Our office is on the 1 st floor and accessed via a staircase

The Application Process

Applications are submitted online via our website. We aim to respond to all applicants within one week of submission.

First interviews will be online. Second interviews and any trial shifts will be in person.

We will communicate with you by email and over the phone. If you have contact preferences, please put a note on your application, email us, or give us a call

We’re happy to discuss reasonable adjustments to the process as well as the job - before you apply, or at any stage in your application. This might include, but is not limited to, alternative format documents, help submitting your application, or creating time for you to settle in before your in-person meeting

Equality, Diversity and Inclusion

We’re a friendly and inclusive bunch, are proud to have created a space where everyone feels welcome, included, and supported

We do not discriminate based on any criteria. All applications are considered equally, regardless of race, religion, colour, gender identity, sexual orientation, age, disability, nationality, or any other identifying characteristic.

If you’d like to talk about reasonable adjustments or would just like some more information, please get in touch.

Talk to us

You can email or call if you’d like to arrange a confidential, no obligations chat about this role.

Ben Drinkwater | [email protected] | 020 7231 8117