Solutions Consultant

The Opportunity:

We are looking for a Solutions Consultant to join our business in the Information Governance Pillar.

This is not a narrow advisory role. Our Consultants work with clients to understand problems, shape practical solutions, and deliver work that is clear, commercially sensible and genuinely useful.

As a Solutions Consultant, you will provide high-quality advice to our clients on all Information Governance services, including, documents and records management, information lifecycle, knowledge management and the design and delivery of technical solutions, including software customisation and deployment and data migration.

This will include providing technical and process advice, troubleshooting and training for the client and end users and operating as an Information Governance subject matter expert.

Key Responsibilities:

Client Consulting & Delivery

Understand client objectives, challenges and risks, then translate these into clear actions

Support advisory, implementation, assurance and remediation projects

Produce high-quality deliverables including reports, assessments, policies, frameworks, registers, roadmaps, training materials and project documentation

Provide pragmatic advice that balances regulatory expectations, good practice, commercial reality and client maturity

Help clients move from problem identification to practical implementation

Identify barriers, risks or delays early and work with clients and internal colleagues to resolve them

Ensure work is delivered in line with agreed scope, timelines and commercial terms

Design and Build Solutions

Lead on the design and delivery of technical solution deployment to clients (this includes software whereby the solution is customised based on the client needs and SaaS solutions with little customisation, however the process the client uses will be unique.)

Lead on requirements gathering and documentation to establish the ideal solution end state

Lead testing through design and deployment ensuring the solution is fit for purpose and aligned to gathered requirements

Installing and configuring the solution to the client environment

Project Delivery

Own the Project Management of solution deployment to a client, ensuring that key stakeholders at the client and internally at Oyster are onboarded, aligned and clear on delivery timelines.

Maintain clear and accessible project implementation / update documentation, following Oyster IMS’ framework and contributing to project documentation for the projects you own, e.g. status updates and RAID logs

Own the deployment, identifying solutions and escalating where required

Balance the delivery of client expectations with Oyster IMS’ commercial terms

Ensure client teams are engaged and delivering in line with the project delivery plan

Relationship Management

Build and foster a strong and trusted working relationship with your clients, as a subject matter expert

Provide pragmatic and realistic support to clients with a solution focussed mindset

Identify and highlight where barriers or delays may impact delivery and proactively work with the client and internal Oyster IMS colleagues to resolve

Technical Troubleshooting

Operating as the SME for Information Governance and our products, provide technical advice and troubleshooting, drawing on your knowledge and Oyster IMS’ deep expertise in deploying solutions to multiple clients over a number of years

Taking a methodical and systematic approach to troubleshooting. Drawing on personal and Oyster IMS’ experience and range of resources to resolve issues

Documentation & Training

Create and maintain solution documentation, project delivery and best practice knowledge bank documentation

Create training materials, e.g. manuals, videos and handouts for solutions and clients

Deliver training to clients and end users on our solutions ensuring a smooth knowledge transfer and handover

Coach and support other members of the Information Governance team acting as the subject matter expert for both solutions deployment and our partner solutions

Ensure knowledge and best practise is shared and retained within the wider Oyster IMS team

Deliver a complete and robust handover to the Oyster IMS Support team to ensure clarity and ongoing client support

Commercial Consultancy

Ensure robust and accurate delivery estimates for solutions in line with requirements

Maximise efficiency of design and implementation aligned to delivery estimates and utilisation of team to maximise service and commerciality for Oyster IMS

Continuously identify efficiency in design and solution delivery to maximise profitability for Oyster IMS without compromising on client satisfaction