Client Services Account Director

Who we are

We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don’t necessarily know how to measure it. Conversely, just because you can measure things, it’s no guarantee you can have good ideas. Well, we do both.

We’re the free-thinking media agency for brands with big plans. We enhance reach, reputation, and revenue by giving every client the best in Heart, Art and Science , which means going the extra mile to understand their world and collaborating to create market-leading strategies, anchored in intelligent data. And because we’re independent, we enjoy the freedom to work with clients we love, in ways that work best for both of us. Because great relationships drive better results.

We’re a team of creative thinkers, professional doers and clever data people, all obsessed with delivering measurable outcomes. With a team of 98 specialists and growing, The Kite Factory has seen exponential growth, celebrated award-winning work, and welcomed multiple new clients in recent years, including WhiteClaw, Crisis, Skin+Me, Anthony Nolan and Sekonda. We are also proud to be ranked as one of Campaign’s Best Places to Work, as well as holding IPA Platinum status for our dedication to learning and development.

What we are looking for

We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their client’s business needs and challenges and to work collaboratively to deliver exceptional outcomes.

The role offers a diverse range of work across a commercial and not for profit portfolio as well as across brand and performance and much more! In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity.

We are seeking an individual who can effectively balance leadership responsibilities with hands on involvement in campaign strategy planning, delivery and analysis.

Your role

Your day-to-day role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In additional to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients. You will play a crucial role in supporting the training and development of your team working closely with our Head of Client Services to foster a culture of growth and learning within the agency.

You will be the key liaison between our agency and client leads, building and maintaining strong client/agency relationships to ensure that our client’s needs are met, and they receive the highest levels of service.

Internally, you will be responsible for managing budgets and forecasting ensuring that agency resourcing is in line with contractual agreements and that we deliver on their KPIs and objectives.

Skills and experience

The successful candidate will:

• Demonstrate strong leadership ability and be approachable, in turn gaining the respect of the team.
• Demonstrate strategic thinking and long-term vision.
• Be able to identify problems and provide solutions.
• Be a creative thinker who likes to push the boundaries when it comes to finding new routes to market and grow revenue.
• Have excellent communication and presentation skills.
• Have strong attention to detail and numerical ability.
• Be a logical, analytical thinker able to write strong rationales to back up proposals.
• Foster a good team dynamic and team spirit across the agency.
• Be able to keep and work to strict to-do list.
• Demonstrate the ability to keep on top of all deadlines.
• Be able to multitask and handle a variety of tasks at any time.
• Have a strong understanding of media terminology and concepts.
• Be fully conversant with digital media and able to think across the whole media mix.
• Have experience of people management and development of teams.
• Demonstrate commercial acumen and the ability to manage and grow revenues.
• Demonstrate the ability to inspire clients and teams through work.

Our Culture

We’re immensely proud of the culture at The Kite Factory. We run quarterly pulse surveys to create a feedback loop and constantly evolve the way we run the agency. All voices are heard and listened to, and we’ve worked hard to build and live by our values, which are: Think Freely, Aim Higher, Stay Smart, Get Involved and Win Together

Our biggest asset is our people and the rapport they build with each other. To cement those relationships and create a supportive and inclusive culture we have several committees anyone can join including Social, Diversity & Inclusion and Environmental Impact.

What’s in it for you

As well as working with the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.

Inclusivity and belonging

At The Kite Factory, we welcome applications from all walks of life including those who are under-represented in our industry. We’re committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences. It’s so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.