Senior Manager ELM, EU, Early Life-Cycle Management and Building Experience Management

DESCRIPTION

We are seeking Senior Manager to join our Central RME team, a key leadership role that impacts global markets with an immediate focus on EU Middle and Last Mile. The successful candidate will possess proven project management experience and consistently demonstrate the ability to influence leaders outside of their organization. This role requires engagement with nearly all operational teams, including Operations, Field RME, Global Reliability, and Global Engineering. As a senior leader, you must balance short-term solutions with long-term strategies, bringing organization to a complex and thorough business plan through prioritization and the deliberate growth of your team.
Your long-term vision to enhance customer satisfaction while reducing costs will be integral to the Central team strategy. This position demands a customer-focused professional with a strong business presence, high energy, and the mental stamina to execute a 3+ year business plan. You will be responsible for fostering a culture of continuous improvement and driving operational efficiency through innovative solutions and best practices. If you are a dynamic and results-driven leader with a passion for project management and customer satisfaction, we invite you to join our team and make a significant impact on our global operations.

Key job responsibilities
- Regularly engage senior leaders and provide updates on the progress of key project milestones
- Develop and implement a comprehensive strategy for team development and growth
- Define and execute organizational strategies to meet evolving customer needs
- Identify and implement long term corrective actions to address delivery gaps
- Cultivate and expand key partnerships essential for project success
- Create and manage organizational roadmaps for process development and implementation

A day in the life
As a Senior Manager, your day will revolve around five main areas: project deployment, process development and implementation, team development, stakeholder and customer relationships, and strategy. You will ensure that project deployment milestones are met, bridges between teams are established, and any escalations are communicated and actioned promptly. Your role will also involve leveraging process development and implementation to standardize operations and enhance team efficiency. Team development will be a critical focus, aiming to elevate the organizational bar and transition the team from a reactive to a proactive and strategic approach. You will collaborate with multiple stakeholders, building strong relationships essential for swift and effective project execution. Additionally, you will be responsible for crafting a forward-looking strategy with a clear roadmap to raising the quality bar, ensuring long-term goals are aligned with business objectives.

About the team
The ELM team oversees the transfer of assets (MHE, Base Build, Emerging Tech) to the RME teams, working closely with Project Delivery Teams (e.g., GES, TES, MSP, AR) across Customer Fulfillment (CF), Amazon Transportation Systems (ATS), Amazon Logistics (AMZL), and Amazon Grocery Logistics (AGL). Supporting regions including North America, Europe, Latin America, the Middle East and Africa, Australia, and engaging for standardization with India/Japan, ELM's mission is to deliver a seamless, efficient building experience from the RME perspective, starting from project launch. This involves key objectives like minimizing downtime, increasing equipment availability, and ensuring RME technician readiness. The team also aims to achieve perfect maintenance accessibility, make initial spare parts available at the right cost, and coordinate external maintenance services, focusing on aligning people, processes, and resources to create a "perfect" building experience from the RME standpoint.

This position is "Field by Design" and can be located at any Amazon site in the United States. In office attendance (3 days) is required when not traveling.”

BASIC QUALIFICATIONS

• Bachelors Degree
- Experience in process, project or program management
- Experience leading and growing teams, including annual reviews, coaching and mentoring
- Experience in driving significant change management initiatives
- Experience developing and managing KPI’s
- Experience building relationships and influencing senior level leaders.
- Ability to travel 50% annually both domestic and internationally for site visits