Airside - InMotion Sales Assistant - Terminal 4

Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day.

This role is about making the store a success by being the key player in delivering great service, sales and delivering a seamless store operation

What being an InMotion Sales Assistant is all about

• Being a brand ambassador for InMotion
• Passionate about customers, tech products and sales
• Providing outstanding service by collaborating with your team to prioritise customers
• Focusing on what they value most, well-stocked shelves, offering alternatives, actively
• driving sales, and reducing wait times with approachable and efficient interactions
• Actively assisting customers with their purchase, demonstrating the product and its benefits, understanding the customer’s needs, building trust, rapport and closing the sale
• Driving the spend per passenger through your passion and drive for service assisted selling and sales
• Staying proactive by learning about products and new launches to better understand customer needs and offer effective solutions
• Maintaining high store standards to ensure the customer experiences a clean, ticketed, and tidy store at all times
• Keeping informed by staying up to date with business messages and communications
• Taking responsibility for your own safety and that of others by following all Health & Safety and food safety guidelines, ensuring your training is up to date
• Supporting daily operations by managing stock, replenishing shelves, and ensuring smooth processes
• Adapting to change with flexibility, taking on new skills, and handling a variety of store
• tasks, from operating tills and assisting customers to managing stock and supporting deliveries
• Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard, enabling both colleagues and customers to thrive
• Supporting your colleagues by working collaboratively and flexibly as part of the wider multi-site team
• Taking ownership of your growth by seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance performance and drive improvement

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.