Operations & Planning Manager

Salary: Up to £45,000 per annum

Location: Greater Manchester or London, with some travel between both locations

We're looking for an experienced Operations & Planning Manager to play a key role in shaping the future of ENO Engage's ambitious programme of creative engagement across London and Greater Manchester. Working closely with the Director of ENO Engage and departmental leaders, you'll develop the systems, processes and planning frameworks that enable high-quality programmes to be delivered effectively, sustainably and at scale.

This is a newly created role and an exciting opportunity to establish the operational infrastructure that supports a growing department working across communities, schools, health settings and cultural partnerships. You'll lead on operational planning, governance, project management and financial oversight, helping to ensure teams can focus on delivering meaningful creative experiences and achieving positive outcomes for participants.

Working across a diverse portfolio of programmes, you'll bring structure, consistency and continuous improvement to the department's ways of working, while building strong relationships with colleagues and stakeholders. You'll play a pivotal role in supporting organisational growth, improving efficiency and embedding sustainable systems that will have a lasting impact on ENO Engage's work.

If you're a highly organised and proactive operational leader with experience of planning, project management and developing effective systems, and you're excited by the opportunity to support ambitious creative and community-focused programmes, we'd love to hear from you.

Requirements:

• Experience improving operational systems, processes or organisational ways of working

• Strong analytical skills and confidence working with operational data

• Strong project management experience

• Experience of developing planning frameworks, reporting systems or operational processes

• Experience managing multiple priorities within a complex environment

• Experience managing budgets and financial reporting

• Experience working with CRM databases

• Excellent organisational and analytical skills with strong attention to detail

• Excellent written and verbal communication skills

• Ability to build effective relationships across multidisciplinary teams

• Ability to influence and support colleagues through organisational change

• Commitment to equity, diversity, inclusion and accessibility

Please see our recruitment pack for full details of the role.

Application deadline: 5pm, Sunday 16 August 2026

1st Interviews: Thursday 27 August 2026

2nd Interviews: Thursday 3 September 2026

Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact [email protected]

Feedback: Due to the high volume of applications we receive, we are only able to provide individual feedback to those candidates who reach the interview stage

English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.