Senior Director, Global Technology Operations

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

Overview

We are looking for a Senior Director, Global Technology Operations to lead mission-critical technology services across AP’s worldwide operations, overseeing:

• Video Operations: Oversee digital video infrastructure design, implementation and operations, to ensure the 24/7 acquisition, production and delivery of highly reliable, scalable, and customer-focused digital video content, in alignment with AP’s editorial and business goals, while focused on continuous innovation.

• Service Assurance: Lead the Operations Control Center (OCC), running modern service management processes for monitoring, incident, problem, and change management. Ensure proactive detection, rapid response, and root-cause analysis to keep mission critical systems always on.

• Global Support Services: Direct global customer and employee support, desk-side services across bureaus, and on-site technical support for major global events (Olympics, Super Bowl, etc.).

The ideal candidate combines deep operational expertise with modern digital video knowledge, cloud-first thinking, and a customer-centric approach. Success depends on strong relationships with Editorial, Revenue, and Technology, while fostering innovation, simplification, and both customer and employee success.

Key Responsibilities

• Video Operations: Oversee live and file-based digital video workflows end-to-end: ingest, production, editing, packaging, and distribution. Lead continuous level of service improvement, ensuring high availability, resilience, and responsiveness. Modernize video technologies through IP/cloud migration and AI-driven automation.

• Service Assurance: Run the OCC with ITIL-aligned processes across AP’s technology stack. Maintain 24/7 business continuity and disaster recovery readiness, drive automation and analytics, and partner with cybersecurity to strengthen resilience. Own overall service reliability and report performance clearly to senior stakeholders.

• Global Support Services: Manage the team responsible for supporting:

• • Customers: Lead client support teams to meet engagement and satisfaction goals.

• • Employees: Oversee global helpdesk, driving the expansion to automation and self-service.

• • Bureaus: Ensure consistent standards for bureau technology worldwide.

• • Events: Support editorial staff covering global live events, with the goal to simplify and automate labor-intensive processes.

• Leadership & Strategy: Provide operational vision and guidance across AP functions. Build strong partnerships with editorial, business, and technology leaders.

• Vendor & Budget Management: Manage budgets, vendor sourcing, RFPs, contracts, and SLAs to optimize cost and value.

Qualifications

• 10+ years leading technology operations in large, global, 24/7 environments.

• Proven expertise in digital video operations and broadcast workflows.

• Strong experience with cloud platforms and hybrid delivery models.

• Demonstrated success leading diverse global teams with a commitment to inclusion.

• Bachelor’s degree in computer science or related field preferred. MBA or equivalent senior experience a plus.

• Exceptional leadership and communication skills; able to translate technical concepts for business stakeholders.

• Strong vendor management, contract negotiation, and cost-control skills.

• Experience supporting large-scale global live events.

Additional Information

• Hybrid role: in-office at least three days per week.

• International travel required to support bureaus, customers, and events.

All applicants must be eligible to work in the UK or able to obtain authorization to work in the UK.

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.