Lobby Ambassador

Lobby Ambassador

40 hours per week, Finsbury Circus

As a Lobby Ambassador at JLL, you'll be the face of our organization, shaping a brighter way for our clients and fellow employees. In this pivotal role, you'll create a welcoming and professional environment in our corporate lobbies, embodying our culture of collaboration and innovation. You'll have the opportunity to interact with a diverse range of individuals, from high-level executives to valued clients, ensuring their experience aligns with JLL's commitment to excellence. This position allows you to thrive in a dynamic setting where every day brings new challenges and opportunities to showcase your exceptional interpersonal skills.

What your day-to-day will look like:

• Greet and direct visitors, employees, and clients with a warm, professional demeanor

• Manage visitor check-in processes, including issuing badges and notifying appropriate staff of arrivals

• Assist with internal/external bookings as required with full meeting room accountability

• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.

• Ownership and ability to facilitate room set ups – including moving flexible furniture

• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking

• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required

• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking

• Handle incoming phone calls, messages, and inquiries with efficiency and courtesy

• Maintain a clean, organized, and safe lobby area

• Coordinate with security personnel to ensure building safety protocols are followed

• Assist with basic administrative tasks as needed

• Embrace innovative ways of working to enhance the visitor experience

Required Qualifications:

• Experience of working within a Corporate or 5* Hotel Reception environment

• Independent and self-managing worker

• Strong customer service skills- a great networker!

Experience in customer service or hospitality

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite

• Ability to multitask and prioritize in a fast-paced environment

• Professional appearance and positive attitude

• Ability to use initiative and remain calm under pressure

• A strong team player with the ability to multi-task & prioritise work commitments.

• Flexible approach to departmental requirements.

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