Application Support Manager

Role overview:

Application Support Manager - Maginus
Waterloo - Hybrid Working
Full Time
Permanent
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As one of the best-known retailers of tech, we’re proud of the service our customers receive – and it’s all down to our team of caring and committed colleagues. Join us and you’ll work in a great team where you can be yourself and bring your personality. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

You will manage the operational support, stability, and continuous improvement of the Maginus (Naveo) B2B ERP and Order Management platform through a hybrid role that combines technical understanding with strong service management capability. The role requires sufficient technical depth to interrogate and understand the Maginus system, including in-house developed components, while also providing effective application support, vendor management, and service ownership across the wider support landscape.

Current subject matter experts (SMEs) will provide structured knowledge transfer and ongoing support, ensuring continuity of expertise while enabling the role to take full ownership of day-to-day service management and operational accountability.

Role overview:

• Own end-to-end application support and service management for the Maginus platform.
• Act as the primary IT service owner interface for Maginus with B2B business stakeholders.
• Manage the vendor relationship with Maginus (Naveo).
• Ensure effective support of integrations with enterprise systems.
• Oversee and develop two direct reports within the application support team.
• Provide service assurance for a platform used by approximately 750 colleagues.
• Support change, release, and upgrade activities.

Required Skills & Experience:

• Experience in application support or service management.
• Ability to understand and interrogate complex application platforms and bespoke components.
• Vendor and SaaS service management experience.
• Experience supporting highly integrated enterprise platforms.
• Strong IT service management knowledge.
• Strong business and technical stakeholder engagement skills.
• Strong ownership and risk management mindset.
• Confident communication and escalation management skills.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.