Customer Service Supervisor

You will be responsible for ensuring that ground handling is delivered safely, on time and consistently, in line with service level agreements. Managing team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Using industry and company knowledge to offer a high standard customer-focused experience for both customer airlines and passengers. What you will be doing

• Safeguard the health, safety and welfare of staff, customers, and other visitors in compliance with the Company's Health & Safety Policy.
• Supervise team members in duties and performance, providing feedback where necessary and managing team strengths and weaknesses. Ensure all tasks are allocated tactically and efficiently to meet SLA.
• Develop and maintain strong relationships with representatives of Airline customers.
• Lead by example, strictly following correct airline and company procedures.
• Any other reasonable ad hoc duty requested by Customer Operations or Station management team.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance.
• Must be pro-active and forward thinking, with meticulous attention to detail and accuracy.
• Must be flexible to adapt to changing demands/circumstances.
• Must have suitable experience working within a Passenger Services Department
• A working knowledge of Airlines and Airport Authority Regulations
• Be flexible in their approach to work and their working hours