Account Manager - Prime Earthware

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

The role

The Account Manager role at Prime Earthware is a dynamic client services position within a leading digital MedComms agency. The role is ideal for someone with at least two years of experience in project or client management, particularly within a med comms agency setting, who thrives in a fast-paced, digitally innovative environment. Reporting to the Client Services Director, the Account Manager will handle day-to-day client communications, manage project delivery, support business development efforts, and contribute to financial tracking and account growth.

Key responsibilities include coordinating project timelines and documentation, developing strong client relationships, and working closely with internal teams to ensure high quality, on budget execution. The ideal candidate will be detail-oriented, commercially savvy, and passionate about healthcare innovation. This is a great opportunity for someone looking to build their career within a collaborative team that values creativity, technology, and making a positive impact in healthcare.

Requirements

• Experience: 2+ years in a client services/project management role within an agency or similar environment. Experience in digital healthcare/pharma is a strong advantage
• Client Focus: Professional, responsive and client-oriented
• Business Development: Track record of account growth
• Teamwork: Collaborative approach to problem solving and project execution
• Organisation: Excellent attention to detail and time management
• Communication: Clear verbal and written communication skills
• Digital Mindset: An interest in technology, digital tools, and healthcare innovation

Benefits

• Up to 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working