Sales Assistant 24hrs - London, NW8 9AY

Universal Music Group
London

Sales Assistant 24hrs - London, NW8 9AY, United Kingdom

The A Side: A Day in The Life

Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital. The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s, past, present and future.

The B Side: Skills & Experience

Sales

  • Help and advise customers to select products from within the range to suit their needs.
  • Drive sales by highlighting the features and benefits of products on sale within the store.
  • Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
  • Meeting daily, weekly & monthly sales targets.

Customer Service and Brand Experience

  • Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
  • Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.

Visual Merchandising and Display

  • Ensure retail spaces are always presented & merchandised to a high standard.
  • Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
  • Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit.
  • Keep the shop floor clean, organised, and presentable at all times.

Retail Operations

  • Support daily opening, closing, and reporting procedures.
  • Help coordinate store displays and special promotions.
  • Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
  • Ensure timely restocking of merchandise on the shop floor.
  • Monitor inventory levels and communicate restocking needs.
  • Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality.
  • Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.

Legal, Security, Health and Safety

  • Awareness & compliance with all relevant Trading Standards requirements.
  • Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
  • Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
  • Maintain an up-to-date knowledge of emergency procedures.
  • Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.

Other

  • Occasionally undertake necessary ad hoc duties that are appropriate to the role

Person Specification

  • Passionate about music and Abbey Road’s history and heritage
  • A strong track record in fast paced retail – especially achieving sales targets and customer service
  • Strong visual merchandising skills
  • Significant customer-facing retail experience, including cash handling and use of EPOS systems.
  • Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital. The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s, past, present and future.

The B Side: Skills & Experience

Sales

  • Help and advise customers to select products from within the range to suit their needs.
  • Drive sales by highlighting the features and benefits of products on sale within the store.
  • Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
  • Meeting daily, weekly & monthly sales targets.

Customer Service and Brand Experience

  • Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
  • Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.

Visual Merchandising and Display

  • Ensure retail spaces are always presented & merchandised to a high standard.
  • Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
  • Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit.
  • Keep the shop floor clean, organised, and presentable at all times.

Retail Operations

  • Support daily opening, closing, and reporting procedures.
  • Help coordinate store displays and special promotions.
  • Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
  • Ensure timely restocking of merchandise on the shop floor.
  • Monitor inventory levels and communicate restocking needs.
  • Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality.
  • Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.

Legal, Security, Health and Safety

  • Awareness & compliance with all relevant Trading Standards requirements.
  • Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
  • Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
  • Maintain an up-to-date knowledge of emergency procedures.
  • Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.

Other

  • Occasionally undertake necessary ad hoc duties that are appropriate to the role

Person Specification

  • Passionate about music and Abbey Road’s history and heritage
  • A strong track record in fast paced retail – especially achieving sales targets and customer service
  • Strong visual merchandising skills
  • Significant customer-facing retail experience, including cash handling and use of EPOS systems.
  • Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.

Bonus Tracks: Your Benefits

  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)
Posted 2026-04-06

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