Operations Support Manager

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Job reference 329029
Operations Support Manager
£39,069 - £41,982 (dependent on experience), 10% annual bonus potenti al, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Branch Direct West Thurrock, Weston Road, West Thurrock, RM20 3FJ

Relay Medical operates a secure closed network and manages specialised solutions for medical, retail, professional service, and government departments. Compliance and meeting customer standards is integral part of our unique selling point.

We have a vacancy for a Relay Health Operations Support Manager at the Thurrock hub who is responsible for managing operational teams and have a strong focus on training and development as RM Health continues to grow in the medical market.

About the role

Reporting to the Relay Health Operations Manager, you’ll support and lead a team of 20 staff and be responsible for managing multiple complex traffic streams, the relay health network service and work with the Relay-Control function to instigate recovery plans and reporting where required. You’ll support the RHOM to achieve compliance within Transport & Health & Safety and attain accreditation of Good Distribution Practice (GDP) by driving up standards to meet medical client specifications and to foster a culture of continuous improvement.


Other responsibilities:

• The daily efficient operations across the network.
• Supplier services (network, PFW, HAE etc).
• Training and development of frontline staff to meet MHRA (Medicines and Healthcare products Regulatory Agency) and GDP (Good Distribution Practices).
• Hub proactive and full reporting to Relay Control and the Helpdesk and other stakeholders.
• Maintain quality of service standards at industry leading levels.
• Lead a team to ensure Relay Medical operate in a way that meets Standard Operating Procedures (SOPs), MHRA and GDP, legal requirements for both H&S and Transport.

Attendance: Monday - Friday 08:48 - 17:00

About You

You must demonstrate the following skills and experience on your CV:

• Good understanding of operational pipeline and standards.
• Operational planning experience understanding of paragon outputs.
• Experience with working with unions.
• Transport & Health Safety compliance.
• Team leadership to include conduct & attendance management.
• Good PC skills including PowerPoint, Excel and Word.
• Operational experience with a good understanding of cash v quality and operating in a profit and loss environment.
• Some understanding of the medical market desired though full training provided to the right candidate.

Closing Date: Sunday 19th October . Please note, this advert may close early if the appropriate number of applications has been reached.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

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