Reinsurance Claims Manager

Job Type:

Build a brilliant future with Hiscox

The Role

The successful candidate will lead a team of specialist market leading claims adjusters in the Hiscox Reinsurance claims team dealing with claims arising out of the Reinsurance Business Unit which consists of business written in both London and Bermuda. This person will also work closely with both the Reinsurance Leadership Team and Group Claims Leadership Team.

We are looking for a high calibre claims manager possessing strong, strategic leadership skills and established technical abilities. Prior claims management in the London Market and technical reinsurance knowledge is a prerequisite. Sound commercial and intellectual skills are also required to lead and direct a broad range of technical and legal challenges; specifically, the candidate must be able to demonstrate an ability to manage complex technical and legal issues and be able to make sound decisions and/or report to very senior management within Hiscox.

What you’ll be doing in the role

• Leading, motivating and developing a market leading team of high performing and specialist claims professionals.
• Ensuring the Claims, Underwriting and Actuarial teams are fully aligned on claims reserving decisions.
• Ensuring the claims offering and underwriting intentions are fully aligned.
• Serve as an experienced point of reference for your claims team adding insight, a second pair of eyes and authority where necessary.
• Contributing to the strategic development of the Reinsurance claims team in line with our core Claims strategy and vision.
• Monitoring the development of key reporting metrics and responding accordingly.
• Co-ordinating monthly and quarterly reserving meetings including Cat, Margin and IBNR processes.
• Internal reporting regarding the claims portfolio and large losses to senior management.
• Promoting and delivering a continuous improvement culture within the Claims function to deliver a superior service to our policyholders.
• Managing experts and third party service providers to ensure a high level of service.
• Representing the Claims function in front of brokers and policyholders.

The Candidate

• Significant people management and leadership experience.
• Strong operational skills, including both business process and systems.
• Strong claims legal experience and an ability to analyse legal issues in different jurisdictions.
• Ability to exercise sound commercial judgment.
• Demonstrable experience of leading a team in a constantly changing and fast paced environment.
• Possess a high degree of confidence and maturity with the ability to influence stakeholders across all levels, including senior management.
• Ability to translate strategic thinking into tangible plans and delivery to drive the business to achieve its agreed goals
• Good financial acumen and intuition, with an ability to handle large and complex issues and data.
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response and leadership is critical to success.

• Nice to have - a qualified lawyer, ACII qualified or equivalent qualifications/experience together with Bermuda experience.

Our must haves

• Significant experience in the London Lloyds Insurance market.
• Proven track record and experience in claims leadership role.

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Flexible working at Hiscox

Working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture