Head of Connected Banking

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Head of Connected Banking. The base location for this role is London.

In this role, you will be responsible for defining and executing our connected banking strategy that brings HSBC, partners and Fintechs together to create a seamless customer centric experience, by building and managing strategic partnerships that expands CIB’ eco-system. This role combines digital innovation with commercial growth by developing compliant connected banking platforms, fostering collaboration with fintech’s, corporates, and technology providers, and driving new revenue streams and share of existing wallet through a connected banking eco-system.

In this role you will:

• Define and execute the Connected Banking & Partnership strategy, ensuring alignment with CIB’s digital and commercial priorities, including regular engagement with CIB Chief Commercial Office.
• Define the sourcing & on-boarding and on-going management framework for connected banking partners. Ensuring that this is communicated across GPS and GTS leadership teams, Regional and Country Stakeholders ensuring best practices are adhered to.
• Be responsible for identification of global strategic partners and ensuring that we deepen and grow our relationship with those partners across CIB.
• Be responsible for identification and exiting of non-strategic partnerships and ensuring suitable alternatives are identified for impacted customers.
• Be responsible for the technical integration, partnership launch and commercialisation of strategic global partners both to internal and external stakeholders. This includes the on-going management of strategic partnerships, negotiating and oversee global partnership agreements ensuring value creation and risk management.
• Identify new ecosystems opportunities across fintech’s, corporates, and platform providers including technical and commercial model assessment.
• Champion a customer and partner centric culture, ensuring proposition meet evolving market needs which will include representing the Bank in industry forums, partnership councils.
• Lead the Connected banking team, sitting in onshore and offshore locations. Enable high performance and risk aware culture. Set individual team goals and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

To be successful in this role you should meet the following requirements:

• Substantial, proven, progressive experience within CIB products and services such as Embedded/Connected Banking, Digital Channels or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams. Extensive experience commercialising product/channel capabilities.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills. Detail orientated.
• Client centric, collaborative mindset.
• Ability to lead people and connect at all organizational levels.
• Change agent with a good track record of implementing an organizational, procedural, technology, and large-scale transformation programs.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500