Senior Marketing and AI Communications Executive

Our Mission

At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals - no matter what they're going through.

For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.

That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years.

The Role - Senior Marketing and AI Communications Executive

Ophelos is a financial health company - we use AI-native technology to help people in debt get back on track with their money.

We're developing a completely new way of handling the customer experience - leveraging in-house AI to design intelligent, personalised and adaptive journeys that help people navigate difficult financial situations with clarity and dignity. We're looking for a talented and curious marketer to help us shape that transformation.

You'll play a key part in designing the end-to-end customer experience from a brand perspective, from the first touchpoint (like an email, SMS or letter) through to the product copy and final resolution. You'll work hand-in-hand with our product, data and engineering teams to help train AI models, design and optimise messaging, and shape every element of the journey - including what we say, how we say it, and when we say it.

This is not just a comms role. You'll help uncover behavioural insights, test new approaches, and advocate for the customer across every part of the business. You'll ensure that our journeys aren't just compliant and efficient, but also empathetic, human and effective.

There's no fixed blueprint for this role - it's a new kind of marketing job right at the forefront of emerging AI technology. You should have a strong grasp of customer journeys and lifecycle marketing, but we're especially looking for someone with curiosity, ambition, has their finger on the pulse, and the confidence to shape something that's never been done before.

In this role, you'll get to:

• Own the end-to-end customer experience from a brand perspective - from the first outreach to the final resolution (with support from Senior Marketing Manager).
• Support the implementation our customer communications strategy across email, SMS and letter - ensuring clarity, empathy and consistency at every touchpoint.
• Shape how our AI-led journeys behave and evolve, working closely with product, data and engineering to develop intelligent, adaptive pathways.
• Drive comms localisation and rollout across all markets - partnering with local teams to maintain tone, relevance and impact.
• Use insights from customer behaviour and performance data to test, learn and optimise experiences - not just messaging, but timing, flow and format.
• Advocate for the customer across product and marketing - surfacing insights, identifying friction, and guiding improvements across the journey.
• Support broader content and campaigns - contributing where needed to blog posts, thought leadership or partnership comms that reflect our customer-first approach.
• Drive consistency as we scale - leading the customer experience rollout into new markets and helping define best practice across channels.

About you

As this is a new type of role, we don't expect you to tick every box. But experience in some of the following will be a good foundation:

• Around 4+ years of experience in marketing roles.
• Solid understanding of CRM principles, with experience building journeys across email and other channels.
• Confident writing empathetic, human copy - particularly for sensitive topics.
• Actively using AI (we're talking deep research, not just your weekly shop).
• Analytical mindset - you're driven by outcomes and comfortable working with data.
• A collaborative, cross-functional approach - you enjoy bringing ideas to life with others.
• Comfortable getting into the nitty-gritty and making things happen, not just thinking big.

Benefits

We are continually evolving our benefits package at Ophelos. We currently offer:

• Private healthcare through Vitality
• £500 L&D budget
• £200 Working from home allowance
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 20 days Work From Abroad allowance
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office
• Cycle to work scheme
• Company pension

At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.

Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting.

Salary Range

£40,000-£45,000 GBP

About Our Team

Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has team helped build some of the world's most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more - in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.

Customers and Clients first - We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily.

Dream big - We have ambition and drive to succeed - we're not just raising the bar, we're confidently asserting ourselves as the benchmark.

Get it done - We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go.

Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn't just individual departments - it's all of us together. We challenge and support each other because we care about everyone's growth and success.

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.

GDPR Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing [email protected]. Controller's data protection officer is Paul Chong, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under . You can obtain a copy of the standard contractual clauses by contacting us at [email protected].

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.