Store Manager( Kingston)

Job Specification – Store Manager (Kingston)

Store Manager – Kingston

Location

Kingston

Reports To

Area Manager / Regional Manager

Employment Type

Full-Time, Permanent

Working Hours

40 hours per week, including flexibility to work additional hours when required to support business needs. Every other weekend off.

About the Company

A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful and inspiring gifts, cards, books, and homeware for friends, family, and the home.

The business is passionate about delivering exceptional customer experiences through beautiful products, welcoming stores, and engaged, motivated teams.

Role Purpose

The Store Manager is responsible for leading and developing a happy, motivated, and high-performing store team while delivering outstanding customer service and achieving commercial objectives. The successful candidate will create a warm and inspiring shopping environment that reflects the company’s values and standards.

Key Responsibilities

Leadership & Team Management

Lead, motivate, and inspire the store team through positive and supportive management.


Create a happy, engaged, and customer-focused culture within the store.


Lead by example with professionalism, kindness, and enthusiasm.


Support recruitment, onboarding, and ongoing development of team members.


Attend and participate in management training sessions.

Customer Experience

Ensure outstanding customer service standards are consistently maintained.


Create a welcoming and inspiring shopping experience for all customers.


Promote strong product knowledge across the team without pressure selling.

Commercial & Operational Performance

Take responsibility for achieving financial targets and KPI performance.


Ensure all rotas, administration, and store processes are completed accurately and on time.


Maintain excellent visual merchandising and product presentation in line with company standards.


Ensure effective stock management and operational efficiency.

Store Standards & Compliance

Maintain high housekeeping standards across the store and staff areas.


Ensure all Health & Safety checks and compliance requirements are completed.


Follow all company policies, procedures, and security measures as a keyholder.


Ensure the smooth and efficient day-to-day running of the store.

Person Specification

Essential Skills & Experience

Minimum of 2 years’ store management experience preferred.


Strong leadership and team management skills.


Excellent communication and interpersonal abilities.


Passion for retail, customer service, and lifestyle products.


Strong organisational and administrative skills.


Ability to work in a fast-paced retail environment.


Positive attitude with a proactive and flexible approach.

Personal Attributes

Warm, approachable, and engaging personality.


Motivational leader with a collaborative mindset.


High standards of professionalism and integrity.


Commercially aware with strong attention to detail.


Reliable and adaptable.

Rewards & Benefits

Competitive salary from £30,000+ depending on experience.


30% staff discount.


BUPA cover after successful completion of 6-month probation period.


Extra paid day off if birthday falls on a working day.


30 days annual leave increasing with service up to 35 days.


Every other weekend off.


Opportunity to work within a supportive, family-oriented business culture.

Additional Information

As part of a management role, flexibility is required, and additional hours may occasionally be necessary to support operational business needs