Technical Account Manager

Salary: £65,000 D.O.E

Location: London- Bank Area

Role type: Permanent

Overview of Cultural Fit:

Pareto are looking to employ an experienced Technical Contract Manager to manage a portfolio of prestigious accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations on behalf of the client. This will include experience working supplier side to deliver the highest standards of customer services coupled with a thorough understand of M&E service delivery.

We are looking for an exceptional communicator that will be able to manage several stakeholders, across several accounts whilst maintaining the highest levels of service at all times. We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report in a Senior Account Manager.

This also has the potential to be a hands on role and occasionally will require your direct involvement to resolve issues.

Contract Particulars:

· Immediate start

· 3% pension, private health care, 33 days holiday inc bank holidays.

Key Duties:

Responsibilities:

· Ensure that all PPM tasks are completed on time, in line with specifications and any remedials accurately reported.

· Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair.

· Ensure all statutory related paperwork is completed accurately and is filed appropriately.

· Develop and Project Manage Minor Works.

· Provide timely, consistent and exemplary communication.

· Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.

· Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports.

· Ensure the adoption of safe working practices during maintenance and repair activities.

· Manage the safe systems of work for area of responsibility.

· Interface with the Client Workspace Team in the course of reactive and PPM maintenance works.

· Undertake sub-contractor management in line with the above.

· Line Manage maintenance engineers in area of responsibility.

· Ensure resources are efficiently and effectively organised.

· Ensure satisfactory time keeping and conduct of workforce..

· Preparation of Monthly and Quarterly Reports

· Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.

Qualifications

Essential:

· Recognized, relevant Mechanical / Electrical engineering qualifications. EG, NVQ Level 3 Electrical.

· Computer Literacy (Microsoft Word, Excel, Outlook & Project).

· IOSH Managing Safely or NEBOSH

Experience & Knowledge:

Essential:

· Relevant experience in a similar position.

· Managed a team of Engineers.

· Proven ability to work in a team environment.

· Good interpersonal skills both internally and with customers.

· Proven ability to work to targets and deadlines.

· Proven ability to work unsupervised and under pressure.

· Proven ability to work in a team environment.

· Good interpersonal skills both internally and with customers.

· Worked with a CAFM Management System

Skills:

· Customer focuses with a proactive “love what we do” attitude.

· Thorough, methodical, with appropriate attention to detail.

· Able to understand interpret and communicate data effectively.

· Be able to remain calm under pressure.

· Ability to work independently and as part of a team.

· Flexible, adaptable and with the ability to act in a professional manner.

Additional Important Areas

Health & Safety Management:

· A thorough understanding of health and safety to ensure compliance across the operating portfolio at all times in line with the company standards.

· Conduct regular audits to ensure statutory items are adhered to.

· Managing RAMS process for all team members including Toolbox Talks.

· Reporting to client on H&S related incidents on an immediate basis.

Service Delivery:

· To lead the operational delivery of the site.

· Develop strong relationships with clients and Pareto FM teams

· Responsibility for financial performance of the account

· Focus on innovation in service delivery and exceeding customers contractual requirements

· Offering innovation around business processes and leading re-engineering projects

· Oversee the management of projects within the portfolio.

People Management:

· Manage 4 direct reports on the account.

· Communicate effectively in both written and verbal format to ensure that your team are clear about our expectations

· Manage all disciplinary, sickness and grievance in line with Pareto policy with support from your management.

· Provide regular feedback on performance as required

Client Liaison:

· Be the key client contact point for all issues

· Provide regular formal and informal client communication

· Facilitate monthly/quarterly client meetings as required

· Write client reports as required

· Minute client meetings

· Be a trusted source of innovation for the client in service delivery

Essential Criteria:

· Suitable, recent and relevant FM experience (typically 7+ years)

· A minimum of IOSH Managing Safely qualified or equivalent.

· Strong knowledge of FM service delivery across all services lines

· Excellent planning and organizational skills

· Excellent verbal, written communication and presentation skills

· Strong IT skills

· Ability to manage own workload and work on own initiative

· Ability to work in, and adapt to a rapidly changing environment

· Comfortable challenging poor standards or behaviour and implementing change

· Ability to work co-operatively with others to complete tasks and implement process improvements.

· Multi-site FM management experience preferred

Personal Specification:

Good communicator and able to relate to all levels within organisation.

Client focussed skills.

Able to work on own initiative or as a team player.

Adaptable to the various duties of the post.

Confident and courteous manner, both in person and on the telephone.

Demonstrate ability and commitment to customer care.

Conscientious.

Cultural sensitivity and awareness

Ability to work as an individual or as a team member.