Sales Support Advisor

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Sale Support Adviser opportunities available.
• Proficiency in both English and French (or Italian) is required to support our diverse customer base.
• Trouble shooting and liaising with key customers and stakeholders to improve the overall customer experience and Qantas’ performance.
• Hybrid role with a minimum of 3 days per week spent in the London office.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we don’t settle for anything less than the best outcome. We take pride in having a high performing Global Sales and Distribution team around the world and this is a great opportunity to become part of our UKEMEA team.

As a Sales Support Adviser , you will be part of our UKEMA sales team, assisting Qantas Regional Leadership, local Sales teams and key trade partners with guidance, advice, and technical support. Using strong communication skills, you will provide expertise on Qantas products, services, policies, and procedures while managing escalations and resolving customer issues Additionally, you will support the rollout of new commercial model, help agents transition to Qantas NDC, and act as a key adviser, assisting travel agents and other stakeholders.

• Strong customer care/service background - ideally in an airline sales support role or a similar coordination role
• Demonstrated knowledge of agency sales and support processes
• High standard of written and spoken English and either French of Italian fluently
• Good time management and organisational skills
• Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing (desirable)
• Expertise in GDS workflows and process application (desirable)
• Experience and understanding of New Distribution Capability (NDC) 
• Experience in using an established CRM (Salesforce desirable)
• Experience in coordinating key activities with a vendor and internal stakeholders.
• Strong problem-solving skills with the ability to analyze issues, develop action plans, and achieve effective solutions.
• Experience working in an agile team environment and in cross-functional teams

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We’ll support your well-being: Whether it’s learning to better support your own and others’ mental health, our interactive well-being app or your very own tailored nutrition plan. 
• You’ll also be eligible for private medical insurance and a health cash plan.
• We love to travel: Enjoy discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Sunday 25th May 2025.