Care Coordinator

Care Coordinator

Xyla Community Services (part of Acacium Group)

Appold Street, London | Hybrid remote

Permanent, Full Time 37.5 hours a week | Monday-Friday with shift patterns between 07:00-19:00

Opportunity to opt into a 9 day working fortnight

£26,000 per annum (increasing to £27,000 after 6 month probation)

Unlock your potential

Are you a passionate and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people's lives whilst thriving in a supportive team!

We're looking for someone to join us in our London office as a Care Coordinator! We're looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. This is a truly rewarding role where your actions can improve people's lives every day.

Part of Acacium Group, Xyla Community Services provides flexible, bespoke care for people living in their own homes and communities. We provide a lifetime solution that can adapt to changing healthcare needs. We're passionate about our people and proud that the services we provide achieve the highest standards of compassionate care, supporting choice and empowering our clients to live the life they want.

Everyday you will…

• Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests and offering support were needed
• Ensure clients needs are met by having selected and maintained the best nurses or carers for their needs
• Plan rotas and make decisions on nurses’ suitability for particular shifts and availability
• Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to have a long, successful career with us
• Progression and development opportunities within a global business - there are no limits for you!
• Endless learning and development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunity to opt into a 9 day working fortnight
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual £1000 voucher for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence .

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must...

• Have excellent written and verbal communication skills
• Have previous experience in customer service or administration
• Have the ability to work well in a fast-paced environment
• Be driven to learn and grow your skillset to improve performance on a daily basis

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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