Hotel Team Leader

Ibis Styles Southwark is equipped with our very own stylish bar and is home to 154 spacious, creatively decorated bedrooms including eight modern suites s well as meeting space.

Job Description

The Multiskilled Hotel Team Leader welcomes the guests and provides support and leadership to all Reception and F&B Team Members.

They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the teams of Front Office and Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Handling any complaints immediately and sensibly, and keeps the manager informed

Qualifications

The job is right for you if you:

- Have great organisational skills

- Can multitask

- Can keep the team motivated

Additional Information

Why join us?

•Personal development programs

•Complimentary meals on duty and uniforms

•Worldwide travel perks

•Pension scheme

•28 days holidays including bank holidays (increasing yearly)

•Apprenticeship scheme

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [email protected].

We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [email protected].

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.