Service Manager | Barts Health NHS Trust

An exciting opportunity has arisen to join the Specialist Medicine Division at the Royal London Hospital as Service Manager for Specialist Medicine.
This Service Manager post is a key position within the Division's management structure, responsible for providing day-to-day operational management and support across broad services, alongside delivering and development improvement projects for patients and staff.
This is both a challenging and rewarding time to join the Division and this post is an opportunity to lead on service level projects, redesigning workflows and processes to support elective recovery,
operational efficiency and financial stability.
To deliver these changes, you will need experience of working within a multi-professional team and of working collaboratively with both internal and external stakeholders. You will need to have a strong commitment to improving services whilst remaining passionate about quality and safety. You will have a proven track record of successful operational management experience, and will demonstrate a high standard of communication and organisational skills.
Above all, the post holder will show proficiency for working closely with clinical teams to ensure the efficient delivery of high quality care across outpatient, inpatient and day unit settings.
Please note the role will be required to work across a number of satellite units in East London but will be based primarily at the Royal London Hospital.

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
• Provide timely, efficient and effective operational service management support for a number of specialities within Specialist Medicine Services, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Directorate triumvirate team, taking full responsibility for actions and for keeping other team members fully informed at all time
• The postholder will manage a team within the division.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

This advert closes on Monday 1 Jun 2026