Space NK- Supervisor

Supervisor | Space NK

Reports to: Store Manager, Assistant Manager
Reports: Keyholders, Beauty Advisors


Main Purpose of the Role:

The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First
• Delivers a 'customer first' experience exceeding customer expectations
• Supports their team to ensure a 'customer first' experience is delivered consistently
KPl's
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Supports stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and
minimise stock loss
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and
monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive
business opportunities
Commerciality
• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly
performance
Team
• Supports the store recruitment process, retaining diverse teams that deliver our 'customer first'
experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant
Manager
Leadership
• Leads, motivates and inspires the team - be a role model!
• Coaches and develops their team and individuals to achieve their full potential
Store Operations
• Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
• Understands and adheres to all Company loss prevention practices
Qualities
• Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion