Customer Service Representative
- Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
- Resolve customer issues effectively by coordinating with relevant internal teams.
- Maintain accurate records of customer interactions and feedback in the system.
- Provide product and service information to assist customers in making informed decisions.
- Identify and escalate complex issues to the appropriate department for resolution.
- Monitor and follow up on pending customer cases to ensure timely resolution.
- Support the team in achieving customer satisfaction and retention goals.
- Contribute to process improvement initiatives to enhance the customer service experience.
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