Performance and MI manager

About Integral & JLL

We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.

If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at Integral and JLL!

Role Title: Performance & MI Manager

Location: London

Role Purpose:

We are seeking an experienced Performance & Business Support Manager to join our dynamic team at Integral UK. This position offers a unique opportunity to contribute to the growth and success of our organization by ensuring the effective performance management and business support processes across various departments.

As the Performance & Business Support Manager, you will be responsible for driving operational excellence, identifying process improvements, and enhancing the overall efficiency of our operations. Your role will focus on managing data analysis, producing insightful reports, and providing critical business support to key stakeholders within the organization.

Main Duties & Responsibilities:

• Drive performance management processes across the organization, ensuring key metrics and KPIs are well-defined, monitored, and achieved.
• Conduct thorough data analysis to identify trends, patterns, and areas for improvement in operational performance and propose effective solutions.
• Develop and deliver accurate and insightful reports, highlighting performance results, efficiency gains, and cost-saving opportunities.
• Collaborate with department heads, project managers, and operational teams to provide ongoing operational support and guidance.
• Work closely with the finance team to develop and implement effective budgetary control processes, ensuring financial targets are met.
• Identify and implement process improvement initiatives to enhance efficiency, productivity, and customer satisfaction.
• Conduct regular audits and contract performance reviews to ensure compliance with internal policies, regulations, and quality standards.
• Provide training and development support to team members on performance management tools, data analysis techniques, and process improvements.
• Act as line manager and main point of contact to site-based contract support teams, ensuring adherence to contract specific & business policies.
• Stay updated with industry trends and best practices, bringing forward innovative ideas to drive continuous improvement.

• Conducting performance analysis of team members in line with business frequencies.

Experience & Qualifications:

• Formal qualification in Business Administration, Engineering or a related field.
• Previous experience in performance management, business support, or operations management roles.
• Proven experience in data analysis, report generation, and interpreting complex data sets.
• Strong analytical mindset with the ability to identify patterns, trends, and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to present complex information in a clear and concise manner.
• Strong project management skills, with the ability to prioritize tasks, meet deadlines, and drive project initiatives to completion.
• Proficient in data analysis tools (e.g., Microsoft Excel, Power BI, etc.) and familiar with operations management software.
• Knowledge of facilities management or property management industry is advantageous.
• A proactive and solutions-oriented mindset, with the ability to work independently and in a team environment.