Platform Operations Engineer

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are seeking a talented and self-motivated Platform/DevOps Engineer to join our growing DevOps team that makes up part of the Platform and Data Engineering function. We engage in designing and managing production and development environments that support the Dotdigital SaaS platform evolution, growing year on year. We collaborate with highly talented cross-functional teams, across Product, Quality Assurance, Software Engineering and Operations functions, to continuously improve business outcomes and achieve corporate goals, through maintaining scalable infrastructure, automation, seamless integration, and innovative solutions.

Our product and technical teams are currently based in the UK, Poland, and South Africa and our 180 team members all work from home. We do make office and co-working spaces available, but that choice is up to you. We keep in touch with each other via Slack and Zoom and have a great collaborative culture. To top up our social batteries, we all meet up quarterly in person (we have a meetup per country) and work together for a day, and let off some steam with activities or tech talks.

Responsibilities

• Design, implement, and maintain scalable infrastructure to support production and development environments.
• Automate deployment processes and improve system performance.
• Ensure 24/7 platform uptime across the globe. Support operational teams in BAU activities.
• Collaborate with cross-functional teams to enhance system reliability and support development and operations initiatives.
• Engage in all stages of the DevOps Engineering Life Cycle (concept, define, design, build, test, release, maintain, and retire).
• Propose, scope, design, and implement various infrastructure architectures.
• Maintain and deploy highly-available, fault-tolerant systems at scale.
• Utilize Azure cloud native technologies, Kubernetes, Docker, and configuration management tools.
• Work collaboratively with multiple teams to deliver end-to-end products and features.
• Keep up to date on modern technologies and trends, advocating for their inclusion within products when appropriate.
• Following the successful completion of the probation period, the candidate will be included in the team’s on-call rotation. This involves responding to critical incidents and ensuring platform reliability outside of standard working hours, on a scheduled basis.

About You

Skills and Experience

Tech:

• Strong experience with cloud platforms. We have a strong preference for Azure experience
• Demonstrable scripting experience with PowerShell (Python, Bash is good too)
• Strong exposure to cloud native Technologies (Container orchestrators, Immutable infrastructure, Service Mesh)
• Experience in Infrastructure as Code, (Terraform, Azure ARM, Bicep) that has to work at scale and in multiple regions
• Comfortable working with versioning tools (Git, Azure Devops, GitHub)
• Excellent CI/CD pipeline authoring. Automation is key after all. We use Azure DevOps.
• Experience in Observability and Reporting tools and their components (think ElasticSearch, Grafana, Prometheus, Thanos, Raygun)
• Know your way around Linux and Windows OS. If you come from a sysadmin background this is cool!

Personal

• A positive and proactive attitude! We pride ourselves on our company culture, so it’s imperative that you’re a team player and don’t shy away from taking on feedback. We’re here to help each other.
• A motivated, coachable, and determined individual. We don’t expect you to know everything, but if you can demonstrate a willingness and desire to learn, we’d love to hear from you
• Impeccable work ethic. Someone who is willing to go the extra mile.
• You will be part of a wider Technology Team, so excellent written, verbal and problem-solving skills are a positive.
• Excellent interpersonal skills and enjoy networking, public speaking, and cultivating relationships
• Ability to prioritise, and manage time effectively in a parallel project environment. You can evaluate and manage your time and focus without affecting your performance or decision-making
• Detail oriented, highly organized, can work independently and as part of a team
• Display a strong commitment to consistently reach established goals

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

We fully embrace a Cloud Native, Kubernetes world and our team members bring a variety of experience and knowledge. Whether that’s coming from working in datacentres with physical hardware, AWS or experience in transitioning from Virtual Machines to containerised applications running in Kubernetes.

“As the most recent member to join Platform DevOps I thoroughly enjoy working with my team members on a daily basis. We work on complex but rewarding projects and gel together incredibly well. The fun part is combining our team members’ knowledge and ideas when working on projects to come up with the best approach that we then get to stress test each year during the Black Friday season! We always strive to improve our infrastructure no matter the age and balance this with business priorities” — Rich Yates (Platform DevOps team member, formerly FR TechOps Manager)

Interview Process

• 15min Screening Call with Team Talent
• We’ll send you a small assessment to do offline. We ask you bring your submission so we can chat about it
• You’ll join a video call with two people from our DevOps team and we’ll chat tech, look at your assessment, your previous projects, and do a coding exercise together. This will take around 90 minutes.
• We’ll have a final video interview, with our Platform Engineering Director. We’ll talk tech and projects again, but we really encourage questions during this phase. We’re happy to discuss our tech stack, our ambitions, current problems, our processes, or anything else that’s on your mind – nothing’s off limits.

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.