Case Administrator - Custody

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

This is a great opportunity to join our team at HMP Thameside. We are seeking to recruit a Custody Case Administrator to support our team in HMP Thameside, who provide Offender Management and Gangs’ service. You will ensure the effective delivery of administrative and organisational support, enabling Custody Case Managers to manage caseloads of sentenced and remand prisoner as well as supporting with departmental targets and budget requirements. Some of your responsibilities will include: 

• Offender Management Coordination: Collect, prepare, collate, and record offender information in both paper and computer systems, ensuring accurate data management within the Offender Management Unit (OMU).

• Data Management: Perform data entry, revision, and retrieval operations, ensuring that all relevant case data is promptly inputted into the OMU database for accessible performance information.

• Compliance Monitoring: Ensure compliance with contract Key Performance Targets (KPTs) by encouraging timely completion of Offender Management functions and regularly updating Coordinators on weekly target achievements.

• Meeting Documentation: Prepare and produce accurate minutes of Offender Management meetings, including Discharge Boards, MARAP meetings, Sentence Planning Boards, and Offender Manager Meetings, within tight deadlines.

• Stakeholder Liaison: Collaborate with external agencies such as the Police, Probation, and Community Rehabilitation Companies (CRC) to ensure efficient sentence planning and offender management processes, proactively resolving any issues.

• Administrative Support: Provide comprehensive administrative support to Case Managers and senior managers, facilitating the smooth operation of the Offender Management department.

• Colleague Coverage: Step in to cover the duties of colleagues during absences or emergencies, ensuring uninterrupted service delivery within the Offender Management department.

• Process Support: Assist with Home Detention Curfew (HDC) and Observation, Categorisation, and Allocation (OCA) processes, keeping Case Managers informed of prisoner movements and transfers within the prison system.

Qualifications

• A general knowledge of the prison departments and functions.
• Knowledge on the different Microsoft programmes including outlook, excel, word and PowerPoint.
• Good experience of carrying out comparable administrative work in an office environment.
• Ability to prioritise tasks and organise your own work effectively, including working to tight deadlines.
• General organisational and administration skills.

Additional Information

Those interested in applying for this opportunity should review the

Job Description

to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page . Please use reference REF3411Z in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: 38 hours per week

Salary: £27,990

Location: HMP Wandsworth

Closing Date: 1630 on 22nd of October 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “ Banned the Box ”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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