Program Manager

Location: London, hybrid (3 days per week onsite)

Duration: 7 months

Revolutionize the world of e-commerce! Join a dynamic team that’s transforming how customers interact with shipping on a global scale. As a Program Manager, you’ll be at the forefront of innovation, shaping the future of this rapidly expanding business and tackling logistical challenges that impact the entire industry. This is your chance to make a real difference.

About the Company:
Be a part of a leading e-commerce company committed to delivering exceptional shipping solutions. With a proven track record of operational excellence, this organization is constantly pushing boundaries and setting new industry standards. This is an opportunity to join a team of passionate professionals dedicated to creating a seamless and efficient shipping experience for customers worldwide. Partnering with Aquent, this company is seeking top talent to contribute to their mission of revolutionizing e-commerce.

Impactful Program Management Role:
As a Program Manager, you will be a champion for shippers, working tirelessly to simplify and enhance their experience. You’ll be a key player in driving improvements to customer acquisition, streamlining processes, and scaling services to support business growth. Your expertise will be essential in launching new products and processes, ensuring seamless integration and clear communication across the organization. This is a high-impact role with the potential to shape the future of e-commerce shipping.

Responsibilities:

• Be a subject matter expert for onboarding processes and a key point of escalation for onboarding experience.
• Identify and implement improvements to the customer acquisition workflow, building business cases for scalable solutions.
• Develop shipper communication content and collaborate with the marketing team to secure approvals.
• Lead process improvement initiatives to optimize lead-to-launch conversion rates and time-to-launch.
• Drive program objectives, manage implementation activities, and execute launch plans for new products and processes.
• Scale services, tools, and processes to support business growth while maintaining a high-quality customer experience.
• Develop and deliver clear program launch announcements for internal and external stakeholders.

Must have qualifications:

• Bachelor’s degree in management, business administration, economics, or marketing.
• Proven experience using data and metrics to drive improvements.
• Experience creating content for customers.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Nice-to-Have Qualifications:

• Experience in account management.
• Experience with digital marketing.
• Experience leading process improvements.
• Experience working cross-functionally with technical and non-technical teams.

** This role is available until Wednesday 30th July. Shortlisted candidates will be contacted before this date **