Level 3 Administration Office Support Apprentice

Summary

The Business Administrator role involves preparing reports and presentations, processing mobile service orders via various portals, and coordinating documentation and deliveries with clients. Tools used include Excel, PowerPoint, Word, and platforms like Vodafone, O2, EE, and GiaCom.

Wage

£13,260 a year

Starting salary will increase when each module and exam is completed successfully.

Training course

Business administrator (level 3)

Hours

Monday to Friday, between 9am-5pm.

30 hours a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We expect that all our team members will learn basic mobile tech support tasks such as porting customer numbers and simple troubleshooting for connectivity and handset issues.

There are opportunities to expand the scope of the role, including marketing activities such as writing blogs or helping to design client reach-out initiatives, subject to the candidates' skills set.

While we allow remote working, the role will be primarily at our office in Covent Garden. Part of the training will involve being based at one of our clients in Woking (all travel expenses are covered by the firm).

The apprentice is expected to work at least 30 hours, with an hourly rate of £8.50. All work-related travel is paid for.

The responsibilities of this role include:

• Administrative point of contact for customer orders, for new numbers, cancellations, and porting of connections.
• Coordinates the ordering, delivery and invoicing of mobile phones, accessories and SIM cards.
• Updates customer records and coordinates with customers the preparation of Purchase Orders and other documents requested by the network providers.
• Actively communicates with the team and updates the Account Manager and Finance department about purchases and orders.
• Liaise with network suppliers/vendors to ensure services are delivered on time to our customers.
• Ensure that customers have a positive experience when working with the team.

Where you'll work

60 Saint Martins Lane
London
WC2N 4JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing the necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
• Functional Skills in English, Maths, and ICT (if required).

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 4-9)
• Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills

Other requirements

Candidate must be located within reasonable distance of the office.