Corporate Complaints Officer

Michael Page
London

  • Manage and investigate complaints in line with organisational policies and procedures.
  • Maintain accurate and up-to-date records of complaints and their resolutions.
  • Communicate effectively with complainants to ensure their concerns are addressed promptly.
  • Provide regular updates to management regarding the status of complaints.
  • Collaborate with internal departments to resolve issues and implement improvements.
  • Prepare detailed reports and summaries of complaints for internal review.
  • Ensure compliance with public sector regulations and standards.
  • Support continuous improvement initiatives by identifying trends and recommending solutions.
Posted 2025-11-19

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