Product Manager (6-Month Fixed-Term Contract) (Hiring Immediately)

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

As a Product Manager joining us on a six-month fixed-term contract, you'll play a key role in shaping and delivering our workforce management solutions, building products that solve meaningful problems for NHS staff and healthcare organisations across the UK.

You'll join a collaborative Product Team made up of Product Managers and Product Designers, working closely with Engineering and cross-functional stakeholders to drive product strategy, deliver intuitive user experiences and bring impactful solutions to market. Together, we take complex healthcare challenges and turn them into simple, scalable products that create real value for our customers and support Patchwork's continued growth.

You'll quickly build an understanding of our products and customers, and take ownership of meaningful product outcomes from the outset. You'll have the autonomy to tackle high-impact problems, make informed decisions using data and customer insights, and drive delivery within a fast-paced, collaborative environment.

This is a hands-on opportunity to make a genuine impact within six months, working closely with internal teams and directly with our NHS customers, including visits to customer sites to understand their challenges and help shape solutions that make a difference to their day-to-day working lives.

Key Responsibilities

Technical Leadership

• Provide guidance and mentorship to fellow Product Managers, helping to shape product strategy, embed best practices and share new ideas across the Product Team.
• Champion agile ways of working by leading high-quality product discovery, backlog management, user story creation and squad refinement sessions.

• Quickly build credibility with cross-functional stakeholders, influencing product direction, aligning priorities and driving successful outcomes without relying on formal authority.

Product Management

• Define the strategic roadmap for your product area through continuous product discovery, customer insight and performance tracking.
• Take ownership of your product area, quickly establishing priorities and driving meaningful product outcomes through effective roadmap and backlog management, working closely with Engineering, Design and Client Operations teams.

Analytics & Insights

• Analyse customer feedback, product data, commercial insights and market trends to make informed product decisions.
• Use both quantitative and qualitative insights to continuously prioritise and refine your product backlog.
• Define, monitor and report on product success metrics across different customer segments and markets.
• Monitor product usage to identify opportunities to improve adoption, usability and engagement, simplify experiences and retire features that no longer deliver value.

Commercial Acumen

• Track your product's contribution to key business metrics, including CARR, customer retention and product adoption, proactively identifying risks and opportunities.
• Balance commercial priorities with long-term product strategy, using customer, sales and commercial insights to inform roadmap decisions.

Collaboration

• Build trusted relationships with customers, actively participating in client meetings and on-site visits to understand their challenges, gather insights and communicate produ]]>