Servicenow Technical Consultant
- Attending functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Customer engagement to address the technical solution, including challenging and validating customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process and people challenges.
- Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
- Hands-on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
- Excellent verbal and written communication skills required.
- Sharing best practices and knowledge.
- 2+ years of software implementation experience in either a development or consulting role.
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- Must be prepared to travel.
- Must have legal authorisation to work in the UK.
- ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable
- ServiceNow Certifications in all areas are highly desirable.
- Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
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