Account Manager

Overview

As an Account Manager at Natterbox, you’ll play a pivotal role in ensuring our customers realise the full value of our SaaS solutions. You’ll be the trusted advisor and commercial owner of a portfolio of strategic accounts, focused on driving adoption, customer outcomes, and ultimately, renewals and growth.

We’re looking for someone who is both commercially savvy and customer-obsessed - someone who thrives in a fast-paced environment and can build strong, value-led relationships with customers.

What you'll do

• Manage a portfolio of mid-to-enterprise level customers, with a focus on delivering measurable success outcomes
• Own the commercial relationship - proactively manage renewals, identify upsell opportunities, and mitigate churn risks.
• Build trusted relationships with key stakeholders across your accounts, acting as the voice of the customer internally.
• Use data to guide customer conversations, track health metrics, and deliver quarterly business reviews (QBRs).
• Collaborate with Technical Account Managers and cross-functional teams to ensure product adoption and issue resolution.
• Maintain and regularly update structured account plans within Salesforce to ensure visibility, accountability, and readiness for renewal.
• Advocate for customer needs internally and feed insights into product and service enhancements.
• Consistently represent the Natterbox brand with professionalism, clarity, and care.

Requirements

• Minimum 3 years’ experience in an Account Management or similar role in a B2B SaaS environment.
• Proven track record of managing renewals and driving upsell opportunities in a customer-facing, quota-carrying role.
• Strong commercial acumen and the ability to confidently discuss ROI and value with senior customer stakeholders.
• Excellent communication and relationship-building skills - both internally and externally.
• Proficiency in using CRM tools (e.g., Salesforce), and understanding of customer health tracking and account planning.
• Ability to work collaboratively across teams (Product, Sales, Support, etc.)
• Passion for helping customers succeed and a genuine curiosity about how they use technology to solve business challenges.

What will set you apart from other candidates

We’re looking for more than just experience - we’re looking for someone who brings energy, curiosity, and commercial confidence to every customer conversation. You’ll stand out if you:

• Have worked in a fast-paced SaaS scale-up and are comfortable navigating ambiguity and change.
• Bring a data-driven mindset, using metrics to shape account strategies and customer engagement.
• Demonstrate a consultative approach, uncovering customer needs and aligning them to our platform's value.
• Understand the telecoms or voice technology landscape, and how it impacts customer experience.
• Are passionate about building structured, repeatable processes that raise the bar for customer success.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days minimum in a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.