Technical Delivery Lead

A global fashion retailer is seeking a technical delivery lead to support and operate a large-scale ecommerce platform. This role owns day-to-day platform operations, service delivery, and continuous improvement across the ecommerce ecosystem. The role is hands-on and balances operational stability, incident ownership, stakeholder management, and delivery of platform enhancements. Responsibilities include managing front-end and back-end operations, product maintenance, releases, updates, monitoring, alerting, and peak trading readiness; ensuring stable performance across customer experience, order fulfilment, payments, and digital marketing; improving incident management, escalation processes, and knowledge management; coordinating global support teams; and working closely with UX, design, merchandising, logistics, technology teams, and external partners. The role also supports requirements definition, documentation, and delivery tracking using Jira and Confluence, coordinates enhancements from discovery through testing and UAT, and drives service improvement initiatives and ROI analysis. The ideal candidate brings 5+ years’ experience in ecommerce or retail digital platforms and technical service delivery, strong Agile and stakeholder management experience, the ability to work with development teams and third-party vendors, SQL-based data analysis skills, experience producing system documentation, working knowledge of HTML, AWS, and microservices, familiarity with CRM, CMS, analytics, and optimisation tools, strong communication skills, and a continuous improvement mindset.